Responsibility Research Paper
Dr. Rhonda Evans
LEG 500 Law, Ethics, & Corp Governance
November 18, 2012
Dr. DoRight has recently been hired as the President of the “Universal Human Care Hospital”, where he oversees all departments with over 5,000 employees and over 20,000 patients at the medical facility. He has been provided with a broad set of duties and oversight of numerous departments, including business development, customer services, human resources, legal, patient advocacy, to name a few. He has managers in each department that he supervises and who work with him to address the needs of the various internal and external stakeholders of the hospital. Dr. DoRight discovers that some patients within the hospital have been dying as a result of a variety of illegal procedures by doctors and nurses, and negligent supervision and oversight on their part. This was brought to his attention in a few meetings and he told his Regional Director Compliance Manager and Executive Committee in January 2009. He was told by them that the matter would be investigated and they would report any findings to him as soon as possible. After two (2) years, there have been no results from the investigation and some patients are still passing away due to the negligent activities. He also answers to a board of trustees and interfaces with numerous community organizations and corporations who have various reasons for doing business with the hospital. Dr. DoRight continues to win awards for his leadership of the hospital and meeting business goals. He was recently named “Medical Business Executive of the Year” in 2011.
Dr. DoRight has to address the needs of the various internal and external stakeholders. A stakeholder is a person who has something to gain or lose through the outcomes of a planning process, program, or project. These people can be affected by the decisions of an organization. Internal stakeholders are people who are already committed to serving your organization as board members, staff, volunteers, and/or donors. These stakeholders participate in the coordination, funding, resourcing and publication of the strategy from a local health and well-being partnership. Examples of these stakeholders that Dr. DoRight may have to deal with on a daily basis Director of Nusing, Research Scientist, and Communications. External stakeholders are people who are impacted by your work as clients/constituents, community partners, and others. External stakeholders may not be connected directly to the organization but they can be influenced by activities of the organization. These stakeholders are engaged in contributing their views and experiences in addressing the issues that are important to them as patients, service users, carers and members of the local community. Examples of external stakeholders that Dr. DoRight may have to deal with on a daily basis are patients, suppliers, and media (Markwell 2010).
When dealing with internal and external stakeholders Dr. DoRight is dealing with two different sets of people who have an interest in Universal Human Care Hospital. This can lead to potential areas of conflict that Dr. DoRight may have deal with on a regular basis. Potential areas of conflict that exists between internal and external stakeholders are between patient and employer, and also between providers and payers. First there is the conflict between patient and employer. Patients may expect an employer to offer a wide variety of options for health coverage that may be customized to their specific needs. Patients may also look for the employer to fund the majority of the cost for health insurance. The basic premise that patients want from employers is to provide the most options with the least out of pocket cost to the employee (What is, 2005).
Next is the conflict between providers and payers. Providers want to provide the best service using the most accurate and newest...