Consumer Protection Act 1986

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CONTENTS
THE CONSUMER PROTECTION ACT, 1986
CHAPTER – I
PRELIMINARY
1.Short title, extent, commencement and application

2.Definitions

3.Act not in derogation of any other law

CHAPTER – II
CONSUMER PROTECTION COUNCILS
4.The Central Consumer Protection Council

5.Procedure for meetings of the Central Council

6.Objects of the Central Council

7.The State Consumer Protection Councils

8.Objects of the State Council

8A.The District Consumer Protection Council

CHAPTER – III
CONSUMER DISPUTES REDRESSAL AGENCIES
9.Establishment of Consumer Disputes Redressal Agencies

10.Composition of the District Forum

11.Jurisdiction of the District Forum

12.Manner in which complaint shall be made

13.Procedure on admission of complaint

14.Finding of the District Forum

15.Appeal

16.Composition of the State Commission

17.Jurisdiction of the State Commission

17A.Transfer of cases

17B.Circuit Benches

18.Procedure applicable to State Commissions

19.Appeals

19A.Hearing of Appeal

20.Composition of the National Commission

21.Jurisdiction of the National Commission

22.Power of and procedure applicable to the National Commission

22A.Power to set aside ex parte orders

22B.Transfer of cases

22C.Circuit Benches

22D.Vacancy in the Office of the President

23.Appeal

24.Finality of orders

24A.Limitation period

24B.Administrative Control

25.Enforcement of orders of the District Forum, the State Commission or the National Commission

26.Dismissal of frivolous or vexatious complaints

27.Penalties

27A.Appeal against order passed under section 27

CHAPTER – IV
MISCELLANEOUS
28.Protection of action taken in good faith

28A.Service of notice, etc.

29.Power to remove difficulties

29A.Vacancies or defects in appointment not to invalidate orders

30.Power to make rules

30A.Power of the National Commission to make regulations

31.Rules and regulations to be laid before each House of Parliament

(After including the amendments made vide the Consumer Protection (Amendment) Act, 2002 [62 of 2002] which was passed by Rajya Sabha on 11.4.2002, Lok Sabha on 30.7.2002{with some amendments} and again by Rajya Sabha on 22.11.2002 and the President of India gave assent on 17. 12.2002 and the notification was issue on 18.12.2002.The provisions of the Act are being brought into force w.e.f. 15.3.2003. Amendments are shown in bold & italic form

The Consumer Protection Act, 1986
(68 of 1986)
24th December; 1986

An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consum¬ers' disputes and for matters connected therewith.

BE it enacted by Parliament in the Thirty-seventh Year of the Republic of India as follows:—
PRELIMINARY
CONSUMER PROTECTION COUNCILS
CONSUMER DISPUTES REDRESSAL AGENCIES
MISCELLANEOUS

CHAPTER I

PRELIMINARY

1.Short title, extent, commencement and application.—(1 ) This Act may be called the Consumer Protection Act, 1986. (2)It extends to the whole of India except the State of Jammu and Kashmir. (3)It shall come into force on such date as the Central Government may, by notification, appoint and different dates may be appointed for different States and for different provisions of this Act. (4)Save as otherwise expressly provided by the Central Government by notification, this Act shall apply to all goods and services. 2.Definitions. - (1) In this Act, unless the context otherwise requires,— (a)"appropriate laboratory" means a laboratory or organisation— (i)recognised by the Central Government;

(ii)recognised by a State Government, subject to such guide¬lines as may be prescribed by the Central Government in this behalf; or (iii)any such laboratory or organisation established by or...
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