Cynthia S Thomas
Axia College of the University of Phoenix
Checkpoint: Evaluating Communication Strategies
Question 1: What would you need to learn or know about each of your clients in order to communicate effectively with them? According to our text, it states that ones culture has a major influence on how one sees and experiences the world (The Human Service Worker, p 215). This culture creates and defines who that person is. It shows the human service worker where this person is coming from and gives them an idea of what to look for in meeting their needs. Because every culture is unique as far as attitudes about life and death, to facial expressions, body language, values and beliefs, etc. An understanding of these things would help the human service worker in communication. Some professional argue that ethnic identity may have little relationship to a counselors need to understand the social and psychological forces of their client. However, others say that an understanding of the cultural diversity helps more to make the human service worker to be more effective. Personally, I agree with knowing about the diversity in cultures, because this would help the human service worker relate to their client and have the empathy to be an effective helper and meet their special needs and problems.
Question 2: What strategies or techniques do you believe would be the best approach to take when communicating with each of these clients? I would think flexibility in a human service worker would be necessary. Our text states these three points that would also be helpful in approaching strategies for communication (p. 251). 1) Become knowledgeable in several cultures
2) Study differences and similarities among people of different groups and their special needs and...