Charlene Case

c. Jean use on Charlene at the end of the case? Explain your answer. (5 points)
The type of response Jean used on Charlene at the end of the case was also accommodating. Even though she knew that Charlene was not doing well in the main office, she tried promoting her to the become a floater staff who were senior tellers that are self-motivated and can be sent to branch offices to cover vacations and leaves of branch personnel. Even though her job and relationship with Terri may be compromised, she made that decisions to be able to keep the friendship she has with Charlene.
5. Does Charlene have political skill? What is the basis for your answer? (5 points)
Yes, Charlene do possess political skills but only for her own political gain. Around
Due to Charlene having a hard time coping with the environment and the job she is at, the organization can transfer Charlene to a respective department that fits her skill set best. When Charlene was on probation, she seemed to be more willing to communicate with Terri, but the main problem is that she was in a job that she was just not able to perform well. Terri has been a witness of how good Charlene is in gaining cooperation from different groups of people in the main office. To take advantage of that, Charlene can be transferred to the sales and marketing department. What Terri could say is that because she sees a potential in Charlene to be excelling in the sales team due to her being able to form large network of loyal people, it is better for her to build her career path leaning on that. Even though she will be starting in a low position, she will eventually be able to climb that ladder because of her excellent skill. If there are any vacancies in that department, the company can offer the respective position to Charlene. In this case, Charlene knows that the concerns are not immediately invalidated by the supervisor. It can be a win-win situation for both parties because Charlene is able to build her career in the sales department while the department where she is now staying can breathe from all the conflicts that has been
Terri may be able to remind Charlene of her purpose in the company which is to actually contribute positively in the company. If she is not able to comply with what the management wants and be of the standards of what the organization wants, there is no way she can help her already. She may need to ask Charlene’s full effort at this point. Terri needs to wake Charlene up because tardiness can never be an excuse that she is actually already doing everything she can for the benefit of the organization. Terri has mentioned in the case that the job may just be not right for her, but not being able to be early means she may not be putting 100% in her job. It can be a faulty assumption of Terri that she cannot handle the job, but maybe motivating her and waking her from the illusion that she will be saved by her companions every time may help. Terri can negotiate to Charlene that she can actually offer her time for mentorship only if Charlene will accept