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Case Study Rhonda

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Case Study Rhonda
Rhonda has a pleasant voice and callers respond well to her tone. She does an amazing job of following the scripts as given and doesn't skip any parts. She is consistently following the protocols and procedures that she was taught and is covering the NAPE and order protocol accurately.The one slight improvement she can make is in asking and documenting the station. Overall, she's doing an outstanding job and has the heart to listen to callers.
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