Case Study On Tanesha

Tanesha has spent the last few years completing temporary assignments. Most recently, she worked for Stericycle as a Customer Service Representative. In this role, she was responsible for communication with customers regarding automotive recalls. This position was in a very high volume call center environment. Prior to this, she worked for Indiana Auto Auctions (IAA) handling inbound and outbound calls, providing coverage assistance and reviewing paperwork and titles. Another assignment was with Ingram Micro, who partnered with Cricket Wireless to take inquiries from customers regarding their phone plans and warranties. She completed another assignment with Stericycle as well, but in their medical recall department. Prior to Tanesha’s call