Case study Hotel Organization
CASE STUDY
OPERATING PROCEDURES OF HOTEL ALIMARA
Introduction We decided to do our project on Hotel Alimara in Barcelona. We have interviewed the F&B manager and Front Office manager to get some information about operating processes. From Front Office processes we have chosen the check-out and from the F&B we have chosen the order making process. Objectives The objective of our work is to analyze and compare functions and operating processes of two departments of a Hotel Alimara in Barcelona. Our main goal is improved to knowledge the functioning of the departments responsible of dividing rooms and F&B, especially on check-out and order making processes .
We decided to concentrate on this aspects of operations of that hotel, creating on that the second objective of our project. Hypothesis In order to meet our objectives we have proposed several hypotheses. Each objective has its own hypothesis. Therefore they are split once again into the two departments
Front Office hypothesis
If the Front Office department does perform correctly the Check-out process, which will be consequences for their department?
If the Front Office department does NOT perform correctly the Check-out process, which will be consequences for their department? F&B hypothesis
If the Food & Beverage department does perform correctly the order, which will have consequences for their department?
If the Food & Beverage department does not perform correctly the order, which will have consequences for their department?
Methodology For comply with our objectives, we have done an interview with the heads of departments we are analyzing. Based on the information obtained, we performed a detailed study of the processes and operation of those departments.
In addition have made a search to find out how must be do the work in these two departments following the theoretical standards, and thus be able compare
OPERATING PROCEDURES OF HOTEL ALIMARA
Introduction We decided to do our project on Hotel Alimara in Barcelona. We have interviewed the F&B manager and Front Office manager to get some information about operating processes. From Front Office processes we have chosen the check-out and from the F&B we have chosen the order making process. Objectives The objective of our work is to analyze and compare functions and operating processes of two departments of a Hotel Alimara in Barcelona. Our main goal is improved to knowledge the functioning of the departments responsible of dividing rooms and F&B, especially on check-out and order making processes .
We decided to concentrate on this aspects of operations of that hotel, creating on that the second objective of our project. Hypothesis In order to meet our objectives we have proposed several hypotheses. Each objective has its own hypothesis. Therefore they are split once again into the two departments
Front Office hypothesis
If the Front Office department does perform correctly the Check-out process, which will be consequences for their department?
If the Front Office department does NOT perform correctly the Check-out process, which will be consequences for their department? F&B hypothesis
If the Food & Beverage department does perform correctly the order, which will have consequences for their department?
If the Food & Beverage department does not perform correctly the order, which will have consequences for their department?
Methodology For comply with our objectives, we have done an interview with the heads of departments we are analyzing. Based on the information obtained, we performed a detailed study of the processes and operation of those departments.
In addition have made a search to find out how must be do the work in these two departments following the theoretical standards, and thus be able compare