Case Study: Ccib Intake

CCIB Intake received SOC 341 from LTC Ombudsman Debra Hanschar- Ombudsman Services of Contra Costa 4415 Cowell Rd. Ste. 100, Concord 94518-1922 [phone] regarding resident Vonalee Taegson age 80 DOB: 7/10/36. On 11/14/16 at 6:55PM reporting party Saundra Loftis stated Vonalee was volunteering at the front desk sorting mail. Resident Frances Nowve age 72 DOB: 5/19/43 believed since Vonalee was in the reception area she also had a right to be in the area. Frances began to push at the gate. Vonalee pushed the gate close. Fran then hit Vonalee hand on the gate which resulted in Vonalee standing up. Consequently Frances pushed Vonalee back into the