Case Study

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Study of:

Done By, Amreen Khan Roll No: PG12062 PGDM (e-Business) – 2012-14 MET – ICS Presented to: Prof. D.I. Cabral.

Organisational Behaviour

Perception

Page 2

Index
Sr. No. 1 2 3 4 5 6 7 8 9 10 11 Acknowledgement Synopsis Company Profile Objective of the Study Methodology Used Study Made Findings from the data Conclusion from Findings Recommendations Bibliography Annexures Topics Page No. 4 5 6 7 8 9 – 16 17 18 19 20 21

Organisational Behaviour

Perception

Page 3

Acknowledgement
I am grateful to MET-ICS for being given the opportunity to do my Organisational Behaviour project about “PERCEPTION” based on an esteemed organization named CRISIL .

I would like to express my gratitude towards Prof. D.I. Cabral for providing me with the opportunity to do the project which has been proved to be a huge learning experience for me and also for providing optimum guidance to get the best out of me.

I am grateful to Miss. Shradha Nair who guided me by rendering confidence in me and also for helping me get the information from the organisation. I am also thankful to the Managers and Employees of CRISIL for patiently filling in the questionnaires and giving their honest replies.

Last but not the least; I am very grateful towards my family for helping me to carry on the project successfully.

Ms. AMREEN KHAN. Place: Mumbai.

Organisational Behaviour

Perception

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Synopsis
 Objective: The objective of this project report is to study the factors that influence the perception of a person in an organisation. How easily do people form perceptions? How often people are misconceived? How does it affect their behaviour in turn? How often do people take efforts to clear those misconceptions? The perception the employees have towards the superior of a specific gender.  Methodology: Research is done on a primary as well as a secondary basis. Primarily with the help of questionnaires, telephonic interviews, personal interviews with one of the manager, interaction with the employees. Books on organisational behaviour were referred to understand the topic of perception.  Findings: Perception affects the behaviour of an individual. Perception has an effect on the expectations of the managers. Also, for the employees it acts as an effective element of motivation. Management of CRISIL also took efforts to help employees in understanding their perception towards various tasks, people and also about themselves and to be positively motivated by it. It was also found that, the employees’ perception towards a specific gender superior is not gender biased as compared to that what people have towards objects.  Conclusion: Though we are all human and have a background and a particular perspective on which we rely when perceiving things in the work setting, it is important to be aware of the various factors that influence our perceptions, especially when making important decisions that affect the organization.

Organisational Behaviour

Perception

Page 5

Company Profile
Credit Rating and Information Services of India Ltd. (CRISIL) is India's leading Ratings, Research, Risk and Policy Advisory Company based in Mumbai. CRISIL’s majority shareholder is Standard & Poor's, a division of The McGraw-Hill Companies and the world's foremost provider of financial market intelligence. CRISIL pioneered ratings in India more than 25 years ago, and is today the undisputed business leader with the largest number of rated entities and rating products. The Employee strength of CRISIL is around 1000 employees. CRISIL Businesses: Ratings:     

India's first, largest, and most prominent credit rating agency Rs. 36 trillion of debt rated Market share in bank loan ratings exceeds 50 per cent Rates two-thirds of bonds outstanding in India Highest number of outstanding SME ratings in India

Global Research & Analytics: (Irevna, Pipal Research)
  

Largest and top ranked provider of high-end...
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