Case Studies

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  • Topic: IBM WebSphere, Business process management, IBM
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  • Published : January 24, 2013
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IBM Business Process Management Success Stories

IBM Business Process Management Success Stories

IBM Business Process Management Success Stories

Dear IBM Client, Thank you for your interest in learning more about how IBM customers like yourself are using BPM to make their business processes more efficient and easier to change. Our BPM approach provides you with the software, methods and tools proven by more than 5,000 IBM BPM engagements worldwide in every industry to optimize business processes, drive profitable growth and increase agility needed to respond rapidly to changing customer expectations and business demands. To learn more about BPM solutions from IBM, please visit ibm.com/bpm..

Continued success,

Nancy Pearson Vice President, BPM, SOA, WebSphere and Industry Marketing IBM Software Group

Interested in becoming an IBM client reference? Please visit ibm.com/ibm/clientreference.

IBM Business Process Management Success Stories

IBM Business Process Management Success Stories Table of Contents Austin Energy...........................................................................................................................9 Seeking to improve service and reliability, Texas utility Austin Energy saw the need—and opportunity—to transform how it delivers electricity. Ball State University ..............................................................................................................13 Ball State University needed to improve process efficiency and leverage existing investment in legacy applications. By adopting an IBM BPM solution, the university saved time and money across its operations and gained new flexibility to make application changes. Bank of the West ....................................................................................................................17 Bank of the West reduced loan process times to one day and expects to save US$1.5 million over five years. Bharti Airtel ...........................................................................................................................19 Bharti Airtel faced dropping average revenue per user (ARPU) and skyrocketing growth; it needed to find a way to execute flawlessly using as much automation as possible. Crowley Maritime..................................................................................................................23 Crowley needed to reposition its business operations to meet the challenges of its second century of operations -- including reducing operating costs; increasing profits and ROI of existing routes/platforms; and addressing legacy application modernization. DONG Energy ........................................................................................................................29 Increasing marketplace and regulatory demands along with a need for future infrastructure reinvestment drove Danish utility company DONG Energy to look for a way to better manage and utilize its electrical distribution network in order to respond to outages faster and more efficiently. ESADE Business School ........................................................................................................33 Today's colleges and universities are bound more than ever to look beyond the ivy-covered walls in order to help prepare students for an ever-changing future. Globe Telecom........................................................................................................................37 Globe Telecom needed to reach a new level of agility in the creation and management of promotional service offerings. Homeloan Management Limited ..........................................................................................43 HML, a financial outsourcing company, recognized the need to improve, streamline and increase overall control of the processes within the credit management area. IBM...
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