October 28, 2010
Prof. Stella Kalfas
Communication in the business world must be effective for a company to strive in a competitive
market. Miller Company has called an in person meeting with a group of stakeholders including
managers, salespeople, and customers to discuss quarterly sales information. To communicate
effectively with the internal and external audience’s, an audience analysis must be done to capture the
audience attention. This paper will analyze the characteristics of the audience, the proper
communication channels, the diversity of the audience to ensure the message is effective. The speaker
must be able to realize the quarterly sales report is important to all groups in the
audience. A speaker must make preparations when dealing with a diverse audience.
(Locker, Kienzler, 2008).
When dealing with a vast group of people research must be done so the speaker will better
understand his or her audience. Each person in the group have different needs and wants, so a speaker
needs to understand the needs and wants of the group. He or she also should have control of the
audience through the meeting, allowing questions and feedback at certain times throughout the meeting
is helpful so the speaker does not lose control of the meeting. Knowledge of the company would be
helpful to the audience, make them aware of where the company is and where it will be in the
future will play a part of if the meeting is a success. For Example, if the quarterly sales did not meet the
expected goals, the speaker should be prepared to satisfy the audience with plans for the future.
Knowing what each member of the audience is expecting and knowing how to make his or her positive
goal a reality may be the key ingredient to saving the meeting. The speaker must consider the
audience’s point of view to gain a better understanding to approach a diverse group.
Managers in the audience are more concerned how the quarterly sales will affect the people
and profits of the organization. Managers will be looking for the speaker to deliver a professional
response of the quarterly sales, the salespeople are concerned with the quarterly sales results to help
improve their sales. Presenting an idea of how the company is doing can give a salesperson a vision of
what direction the company is going and knowledgeable ideas of where the company should be. As
both managers and salespeople sit analyzing these important facts customers will be concerned with the
product and service and how the product is doing in the market, is the product worth buying, these are
questions that will come from the customers. Customers may also be more interested in sales, One
must realize that these customers will be interested in both the disadvantages and the advantages of the
product and quarterly sales. The speaker must be prepared to give feedback on both. All audience
members will be looking to pull something from the quarterly sales meeting, so preparation is the key
to addressing all members of the audience.
Various business communication channels can be used during the quarterly sales meeting, face-
to- face communication that is called verbal communication can be used to speak to members of the
audience. The speaker will have a face- to- face communication allowing the audience members to feel
comfortable when discussing the sales of the products and how the company is doing. Although the
speaker is speaking face- to- face with the audience, members may tend to miss an important point.
Another channel that can be used to address the audience would be by a PowerPoint presentation. This
channel is very effective when dealing with large audiences... By using PowerPoint presentations,
important points can be highlighted in...