Business Assignment: Case Study: Payroll As A Business Analyst
Natalie
BU288-ONL01
Case or Assignment #
Issue 01:
As a Business Analyst, I have identified payroll as an area where the company in the Case Study can make some strategic improvements.
My Proposed Strategy to fix the issue is to:
The various problems of payroll are, customers being off topic, negotiating with same providers, and Gross spending time on training. When speaking with new or returning customer it is required to get specific information out of them. This process can be prolonged with off topic subjects, such as a customer raving about their new puppy they just bought, or how they just went through a divorce. It is human nature to want to chat, but as a business stand point its wasting resources. Therefore, an intense and extensive training process would benefit the company in resolving this problem. Negotiating with the same providers about different customers is a waste of payroll. Creating contracts would solve the problem of having to negotiate with the same company multiple times. Gross spending time on training came with more negative outcomes them positive. When the company took a double exposure of free marketing there was a high spike in enrollees. Winston Churchill once said, “Great success …show more content…
This process can be prolonged with off topic subjects, such as a customer raving about their new puppy they just bought, or how they just went through a divorce. It is human nature to want to chat, but as a business stand point its wasting resources. Therefore, an intense and extensive training process would benefit the company in resolving this problem. Creating a training process that would help employees escape the want to be sucked in by the banter would save Billcutterz.com money. The training would focus on skills in how to conduct consultations with customers to determine whether their current services matched their specific needs.
BU288-ONL01
Case or Assignment #
Issue 01:
As a Business Analyst, I have identified payroll as an area where the company in the Case Study can make some strategic improvements.
My Proposed Strategy to fix the issue is to:
The various problems of payroll are, customers being off topic, negotiating with same providers, and Gross spending time on training. When speaking with new or returning customer it is required to get specific information out of them. This process can be prolonged with off topic subjects, such as a customer raving about their new puppy they just bought, or how they just went through a divorce. It is human nature to want to chat, but as a business stand point its wasting resources. Therefore, an intense and extensive training process would benefit the company in resolving this problem. Negotiating with the same providers about different customers is a waste of payroll. Creating contracts would solve the problem of having to negotiate with the same company multiple times. Gross spending time on training came with more negative outcomes them positive. When the company took a double exposure of free marketing there was a high spike in enrollees. Winston Churchill once said, “Great success …show more content…
This process can be prolonged with off topic subjects, such as a customer raving about their new puppy they just bought, or how they just went through a divorce. It is human nature to want to chat, but as a business stand point its wasting resources. Therefore, an intense and extensive training process would benefit the company in resolving this problem. Creating a training process that would help employees escape the want to be sucked in by the banter would save Billcutterz.com money. The training would focus on skills in how to conduct consultations with customers to determine whether their current services matched their specific needs.