BODY
CHAPTER 5
ATTITUDE AND BEHAVIOUR AT WORK
1.0 Case Study: Discipline at APS Company
Aliya and Zuraidah were the only two clerks handling payments from customers in the office of APS Company. They reported to the owner of the business. Aliya had been employed for 18 months while Zuraidah for 14 months. Both were college graduates, about 23 years old and single. By manipulating the accounts in a rather ingenious way that would not normally be detected, Aliya was stealing from account payments as they were received. During her third month of employment, Zuraidah learned of Aliya’s theft, but decided not to inform management, rationalizing that Aliya’s personal conduct was none of her business. Zuraidah did not benefit from Aliya’s theft, and the two of them were not close friends. Their duties allowed them to work rather independently of each other, each handling a different portion of the accounts. By the time the owner learned of Aliya’s thefts, she had stolen approximately RM25, 000. During investigation of the act owner learned that Zuraidah had known about them for several months because it was evident that the thefts could not have occurred for an extended period without Zuraidah’s knowledge. At the time of employment, both women were told by the owner that they would be handling money and strict honesty would be required of them.
Adapted from Newstrom, JW; Davis. K (1993), Organizational Behaviour: Human Behaviour at Work, 9th ed., New Jersey: McGraw Hill.
1.1 Case Questions
1. What issues are raised by these events? Discuss.
2. What disciplinary action, if any, do you recommend for each of the two women? Why? Will the discipline be preventive or corrective, or both? What about the process? Is failure to ‘blow the whistle’ an issue?
1.2 Summary APS Company has two clerks that handling payments from customers named Aliya and Zuraidah. They were 23 years old, single and graduated from college. Aliya has been worked for 18 months and Zuraidah for 14 months.
ATTITUDE AND BEHAVIOUR AT WORK
1.0 Case Study: Discipline at APS Company
Aliya and Zuraidah were the only two clerks handling payments from customers in the office of APS Company. They reported to the owner of the business. Aliya had been employed for 18 months while Zuraidah for 14 months. Both were college graduates, about 23 years old and single. By manipulating the accounts in a rather ingenious way that would not normally be detected, Aliya was stealing from account payments as they were received. During her third month of employment, Zuraidah learned of Aliya’s theft, but decided not to inform management, rationalizing that Aliya’s personal conduct was none of her business. Zuraidah did not benefit from Aliya’s theft, and the two of them were not close friends. Their duties allowed them to work rather independently of each other, each handling a different portion of the accounts. By the time the owner learned of Aliya’s thefts, she had stolen approximately RM25, 000. During investigation of the act owner learned that Zuraidah had known about them for several months because it was evident that the thefts could not have occurred for an extended period without Zuraidah’s knowledge. At the time of employment, both women were told by the owner that they would be handling money and strict honesty would be required of them.
Adapted from Newstrom, JW; Davis. K (1993), Organizational Behaviour: Human Behaviour at Work, 9th ed., New Jersey: McGraw Hill.
1.1 Case Questions
1. What issues are raised by these events? Discuss.
2. What disciplinary action, if any, do you recommend for each of the two women? Why? Will the discipline be preventive or corrective, or both? What about the process? Is failure to ‘blow the whistle’ an issue?
1.2 Summary APS Company has two clerks that handling payments from customers named Aliya and Zuraidah. They were 23 years old, single and graduated from college. Aliya has been worked for 18 months and Zuraidah for 14 months.