Bmw Case Study

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|Overview | | |“Everyone follows the same processes and works from the same set of data, which ensures this level of| |Country or Region: Belgium | | |customer support is consistent across all dealerships.” | |Industry: Automotive | | |Didier Passchier, Dealer IT Manager, BMW Group Belux | | | | | | |Customer Profile | | | | |BMW Belux’s IT-strategy department, Dealer | | | | |Systems, is responsible for managing the IT | | | | |systems installed in all 74 BMW dealers | | | | |across Belgium and Luxembourg. | | | | | | | | | |Business Situation | | | | |Several disparate systems in use across the | | | | |dealerships meant that accurate data from | | | | |dealerships could not be accessed centrally. | | | | |Management of these systems was costly, | | | | |inefficient, and affected customer service. | | | | | | | | | |Solution | | | | |The organisation rolled out a new, | | | | |centralised financial and customer service | | | | |management system built on Microsoft® | | | | |Business Solutions for Financial | | | | |Management–Navision® and integrated | | | | |technology from automotive software | | | | |specialist Incadea. Helios-IT managed the | | | | |implementation of these 74 dealerships. |...
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