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Bad News
Sender Name and Surname
Address of the Sender
Recipant Name and Surname
Address of the Recipient Dear Mr Robinson
Please accept this letter as my formal apology for what happened on on our last business dinner held on .01/28/2013.. It was not my intention to cause any damage or inconvenience. In retrospect, I believe the situation resulted from great tension and pressure I felt due to importance of this event. While this is by no means an excuse for my behavior, knowing the cause will help me guard against future mistakes. Again, I am sorry for what happened. If you would like to continue this conversation, please feel free to call me at 00 000 000000. I look forward to hearing from you and putting this matter behind us. Sincerely,
Sender Name and Surname

Business Apology Letter Sample: Addresser Name
Addresser Address Addressee Name
Addressee Address Dear ___________, It is with great concern and regret we received your (letter, e-mail, phone call, etc.) outlining the problem you had with our service. (LIST THE PROBLEM AND DATE IT OCCURRED). First and foremost, on behalf of (the company/person who made the mistake), I would like to personally apologize for your inconvenience. We accept full responsibility for the mistake and I assure you we are taking the necessary steps to prevent it from happening in the future. Thank you for bringing this matter to our attention. We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number (provide number). We look forward to continuing serving you as a valued customer. Thank you for your invaluable support, Addressee name and signature

Dear {Recipient}
Please accept this letter as my formal apology for what happened on {location, event, issue, etc…} on {MM/DD/YYYY}.
It was not my intention

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