Alternative Methods Of Enterprise Rent-A-Car Case Study

Analysing alternative methods
How would enterprise rent-a-car meet their customers’ future expectations?
1. Enterprise can use independent third party to do customer survey, in order to obtain accurate feedback from their customers that reflect their expectations about the future service offered by enterprise. Some of advantages and disadvantages of the first alternative method are illustrated below:
Advantages Disadvantages
• Knowing weaknesses would be a lot faster and easier. • Extra salary for the company that work on creating and gathering those surveys.
• Building a relation with customers. • The enterprise might not have extra roam in the budget in order to pay to that third party.
• Help in the process of creating a better service
Enterprise rent-a-car can implement “Lesson learned Program”. This program records all issues the company has faced with their Customers, how it was properly fixed and the best way to avoid repeating these issues. Some of the advantages and disadvantages of this alternative method are illustrated as follows:
Advantages Disadvantages
• The process of regular problems solving is faster and better. • The process of irregular problem solving would be slow and difficult.
• Help Enterprise rent-a-car avoid common problems.

Through implementing lesson earned program the enterprise would solve problems or issues recorded in the lesson learned program in a faster and easier way. This process leaves customers satisfied which would enhance customer service. In addition to, most common problems are recorded in the lesson learned program. Besides the fact that lesson learned program would help enterprise avoid most common problems in their service by focusing on solving these problems. On the other hand, employees get used to solving problems according to certain procedures which are listed in the lesson learned program. Meanwhile, when irregular problems occur, it would be more difficult for employees at the enterprise to solve them, besides the fact that it would take much more time than that of regular
In addition to, employees become more productive and more efficient, because when employees know that they would be rewarded or have an increase in their salaries, they would want to work more in order to produce more. Increase in employees’ salaries would cause them to be more focused on their work due to not worrying about their personal life expenses; moreover employees will be more efficient in work. Satisfying employees’ needs would lead them to a relaxation mode which would lead to providing a better customer service which will cause satisfaction and loyalty of customers. At the end of this process eventually the profit would increase. On the contrary, the enterprise might not have enough money left in their budget in order to increase employees’ salaries. Besides the idea that the work environment becomes less aggressive; which leads to the decline of enterprise in the market, because aggressiveness is needed in any competition. Finally employees would be motivated more than enough which would cause general boredom. Human beings needs are unlimited so whatever is offered by the enterprise, after a certain time would not be enough to satisfy