Advancing Effective Communicationcommunication, Cultural Competence, and Patient- and Family-Centered Care Quality Safety Equity

Pages: 171 (53285 words) Published: June 1, 2011
Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care A Roadmap for Hospitals Quality Safety Equity

A Roadmap for Hospitals

Project Staff
Amy Wilson-Stronks, M.P.P., Project Director, Health Disparities, Division of Quality Measurement and Research, The Joint Commission. Paul Schyve, M.D., Senior Vice President, The Joint Commission Christina L. Cordero, Ph.D., M.P.H., Associate Project Director, Division of Standards and Survey Methods, The Joint Commission Isa Rodriguez, Project Coordinator, Division of Quality Measurement and Research, The Joint Commission Mara Youdelman, J.D., L.L.M., Senior Attorney, National Health Law Program

Project Advisors
Maureen Carr, M.B.A., Project Director, Division of Standards and Survey Methods, The Joint Commission Amy Panagopoulos, R.N., M.B.A., Director, Division of Standards and Survey Methods, The Joint Commission Robert Wise, M.D., Vice President, Division of Standards and Survey Methods, The Joint Commission Joint Commission Mission The mission of The Joint Commission is to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The inclusion of an organization name, product, or service in a Joint Commission publication should not be construed as an endorsement of such organization, product, or services, nor is failure to include an organization name, product, or service to be construed as disapproval. © 2010 by The Joint Commission Permission to reproduce this guide for noncommercial, educational purposes with display of attribution is granted. For other requests regarding permission to reprint, please call (630) 792-5954.

Suggested Citation
The Joint Commission: Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals. Oakbrook Terrace, IL: The Joint Commission, 2010. For more information about The Joint Commission, please visit http://www.jointcommission.org.

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Table of Contents
Acknowledgements ............................................................................................vii Introduction ..........................................................................................................1 Terminology ........................................................................................................................................................................................1 A Roadmap to the Future ....................................................................................................................................................................3 How the Roadmap Is Organized ........................................................................................................................................................3 Checklist of Recommended Issues to Address ..............................................................................................................................4 Joint Commission Requirements....................................................................................................................................................4 Laws and Regulations ....................................................................................................................................................................4 Resource Guide ............................................................................................................................................................................4 Suggested Ways to Use the Roadmap for Hospitals ..........................................................................................................................4 To Improve Performance...
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