Accommodation Case Study Scenarios

1.Based on this scenario and the STABEN approach, I would start with addressing the family members concerns right away. The source of this conflict is the patient's family member. I feel that I would find a private area to address the family members concerns immediately. Usually I would give someone time to cool off, but in this particular scenario I feel that would only make the family member more infuriated since one of the concerns is staff ignoring the patient. After finding a private room, I would possibly start off by complementing what the family member is wearing. I feel in this scenario, the behavior would be the manner in which the family member approached me. I would explain that I felt disrespected. Overall, I would ask the family member to calmly and privately approach me regarding any further concerns. 2.Based on Kolb's learning style, I feel that my learning style would be the closest to accommodating. I learn best from hands on experience and can retain information better if I am carrying out a task versus reading or watching other people. I also feel that I am more intuitive rather than a logical type of person. I feel that it is important to have all learning styles on a team, because multiple perspectives from different learning styles can be evaluated in order to have a good
I realize that I am involved in conflict everyday and I really learned a lot from the STABEN approach. I feel that this approach has very easy and effective steps that can lead to resolving conflict. I found it to be very true that the majority of conflict is never resolved due to the fact that people focus on multiple issues verse one issue at a time. I also realized that most people do not realize what they ultimately want to resolve. Overall, I enjoyed the video and will incorporate the STABEN approach in to my daily routine as needed when resolving