2012-Professionalism-in-the-Workplace-Study

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2012 PROFESSIONALISM IN THE WORKPLACE STUDY

2012 Professionalism Study

Table Of Contents

Page Introduction Research Design Major Findings Defining Professionalism State of Professionalism in the Workplace Impact of Professionalism Appearance and Professionalism Changing Definitions of Professionalism Deadly Employee Mistakes Developing Professionalism Profile Of Respondents Appendix 5 9 13 23 33 79 83 93 99 107 113 123

Polk-Lepson Research Group York, Pennsylvania

January 2012 Page 2

2012 Professionalism Study

Introduction

Introduction

Polk-Lepson Research Group York, Pennsylvania

January 2012 Page 3

2012 Professionalism Study
Project Purpose

Introduction

When York College of Pennsylvania’s Center for Professional Excellence was created in 2009, it was decided that an integral part of the Center would be a research component. Each year, the Center conducts a national study of professionalism in the workplace. Findings from the annual studies are used to track changes in the state and definitions of professionalism. They also help direct the content of the professionalism seminars that the Center for Professional Excellence offers every year to the college’s students, faculty, and administrators. Each year’s study includes a national sample of HR professionals. These persons are in a position to assess the level of professionalism found in new hires who have recently graduated from college. The findings from this sample are tracked over time. Last year, a sample of upper class undergraduates was added. This provided insight into how students about to enter the workforce perceive professionalism among their peers. Interestingly, many of their answers paralleled those of the HR professionals. This year, a sample of managers/supervisors was included in the study. While a significant amount is now known about new hires, the research had yet to examine experiences with existing employees. This was accomplished with the inclusion of this group of respondents.

Report Format

The first four sections of the report constitute an executive summary. These sections are Introduction, Research Design, Major Findings, and Observations. The sections following the executive summary present the detailed findings. These findings are reported in both graphic and narrative forms.

Polk-Lepson Research Group York, Pennsylvania

January 2012 Page 4

2012 Professionalism Study

Research Design

Research Design

Polk-Lepson Research Group York, Pennsylvania

January 2012 Page 5

2012 Professionalism Study
Sample

Research Design

As stated earlier, the study used two randomly selected national samples. A total of 309 HR professionals were surveyed. The second sample consisted of persons responsible for managing or supervising employees. This was composed of 312 managers. The characteristics of each sample are presented in the final section of this report. The maximum margin of error associated with the samples is + or – 5.5% at the 95% confidence level. This means the answers that would be obtained from either the population of all HR professionals or managers would be within + or – 5.5% of the samples’ answers 95% of the time.

Data Collection

The data was collected using online surveys. Respondents were sent an e-mail from Dr. George Waldner, President of the York College. The e-mail introduced the study and contained a link to the online survey. The surveys were developed using input from the Center for Professional Excellence’s Advisory Board. Some questions from the 2009 and 2010 HR professional surveys were used to permit comparisons over time. The survey for the managers was a variation on the HR professional survey. The wording of the questions was modified to reflect these respondents’ positions interacting with existing employees. Prior to being administered, the surveys were reviewed and approved by...
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