System Moduling
1
2 3 4
Define Business Process
Organizational Structure ERP Systems Approached to Business Process Change
*Chapter 2
© 2013 – A Singh - Dept of IT
2
Vision/mission [reason for existence]
Strategy [how to operationalize the mission?] Objectives
[achieve the objectives through business process]
© 2013 – A Singh - Dept of IT
3
© 2013 – A Singh - Dept of IT
4
Michael Porter: Author and researcher in the field of organizational strategy Proposes 2 paths for org strategy:
◦ ◦ cost leadership – cheaper that competitors differentiation – uniqueness of product + service
5 steps to achieve strategy (Considine, 2010:47)
© 2013 – A Singh - Dept of IT
5
However, strategic focus should not be internal only An organization should have a holistic image of the industry in which it operates Porter suggests 5 external forces that shape and influence industry (Considine, 2010:47) Strategy should be shaped by these forces as well
© 2013 – A Singh - Dept of IT
6
What is a business process? Defined sequence of events to achieve objectives, Objectives operationalize the strategy Strategies are required to realize vision of the company
© 2013 – A Singh - Dept of IT
7
Our focus…. e.g. business processes: Student Registration Online purchase Borrowing an artefact from library
© 2013 – A Singh - Dept of IT
8
1
2 3 4
Define Business Process
Organizational Structure ERP Systems Approached to Business Process Change
© 2013 – A Singh - Dept of IT
9
Two types of organization: Functional and Business Process Driven
© 2013 – A Singh - Dept of IT
10
Functional Perspective
Frederick Taylor’s scientific management: ◦ Clearly defined tasks and roles for employees ◦ Create specialist employees in a narrow area ◦ Employees have no task awareness
“Humans are viewed as machines”
© 2013 – A Singh - Dept of IT
11
© 2013 – A Singh - Dept of IT
12
Benefits
2 3 4
Define Business Process
Organizational Structure ERP Systems Approached to Business Process Change
*Chapter 2
© 2013 – A Singh - Dept of IT
2
Vision/mission [reason for existence]
Strategy [how to operationalize the mission?] Objectives
[achieve the objectives through business process]
© 2013 – A Singh - Dept of IT
3
© 2013 – A Singh - Dept of IT
4
Michael Porter: Author and researcher in the field of organizational strategy Proposes 2 paths for org strategy:
◦ ◦ cost leadership – cheaper that competitors differentiation – uniqueness of product + service
5 steps to achieve strategy (Considine, 2010:47)
© 2013 – A Singh - Dept of IT
5
However, strategic focus should not be internal only An organization should have a holistic image of the industry in which it operates Porter suggests 5 external forces that shape and influence industry (Considine, 2010:47) Strategy should be shaped by these forces as well
© 2013 – A Singh - Dept of IT
6
What is a business process? Defined sequence of events to achieve objectives, Objectives operationalize the strategy Strategies are required to realize vision of the company
© 2013 – A Singh - Dept of IT
7
Our focus…. e.g. business processes: Student Registration Online purchase Borrowing an artefact from library
© 2013 – A Singh - Dept of IT
8
1
2 3 4
Define Business Process
Organizational Structure ERP Systems Approached to Business Process Change
© 2013 – A Singh - Dept of IT
9
Two types of organization: Functional and Business Process Driven
© 2013 – A Singh - Dept of IT
10
Functional Perspective
Frederick Taylor’s scientific management: ◦ Clearly defined tasks and roles for employees ◦ Create specialist employees in a narrow area ◦ Employees have no task awareness
“Humans are viewed as machines”
© 2013 – A Singh - Dept of IT
11
© 2013 – A Singh - Dept of IT
12
Benefits