Personal Statement
Learning resources for unit: 4DEP
This section provides suggestions for suitable resources for this unit. The list is indicative only and should not be considered as prescriptive or exhaustive.
Essential reading
1. BEEVERS, K. and REA, A. (2013) Learning and development practice. 2nd ed. London: Chartered Institute of Personnel and Development.
2. LEATHERBARROW, C., FLETCHER, J. and CURRIE, D. (2010) Introduction to human resource management: a guide to HR in practice. 2nd ed. London: Chartered Institute of Personnel and Development.
3. MARTIN, M. and WHITING, F. (2013) Human resource practice. 6th ed. London: Chartered Institute of Personnel and Development.
4. MEGGINSON, D. and WHITAKER, V. (2007) Continuing professional development. 2nd ed. London: Chartered Institute of Personnel and Development.
Key textbooks
1. ARMSTRONG, M. and BARON, A. (2005) Managing performance: performance management in action. 2nd ed. London: Chartered Institute of Personnel and Development.
2. COOK, S. (2008) Customer service in your organisation. Toolkit. London: Chartered Institute of Personnel and Development.
3. TAMKIN, P., REILLY, P. and HIRSH, W. (2006) Managing and developing HR careers: emerging trends and issues. London: Chartered Institute of Personnel and Development.
4. WINSTANLEY, D. (2005) Personal effectiveness: a guide to action. London: Chartered Institute of Personnel and Development.
Key journals
1. Human Resource Development Review
Available at: www.cipd.co.uk/journals
2. People Management
Available at: www.cipd.co.uk/pm
3. Personnel Today
Available at: www.cipd.co.uk/journals
4. T+D
Available at: www.cipd.co.uk/journals
5. Training Journal
Available at: www.cipd.co.uk/journals
Online resources
1. BUSINESS LINK. (2007) Customer relationship management [online]. London: Business Link.
Available at: http://webarchive.nationalarchives.gov.uk/20120823131012/http://www.businesslink.gov.uk/bdotg/action/layer?topicId=1075422922
This section provides suggestions for suitable resources for this unit. The list is indicative only and should not be considered as prescriptive or exhaustive.
Essential reading
1. BEEVERS, K. and REA, A. (2013) Learning and development practice. 2nd ed. London: Chartered Institute of Personnel and Development.
2. LEATHERBARROW, C., FLETCHER, J. and CURRIE, D. (2010) Introduction to human resource management: a guide to HR in practice. 2nd ed. London: Chartered Institute of Personnel and Development.
3. MARTIN, M. and WHITING, F. (2013) Human resource practice. 6th ed. London: Chartered Institute of Personnel and Development.
4. MEGGINSON, D. and WHITAKER, V. (2007) Continuing professional development. 2nd ed. London: Chartered Institute of Personnel and Development.
Key textbooks
1. ARMSTRONG, M. and BARON, A. (2005) Managing performance: performance management in action. 2nd ed. London: Chartered Institute of Personnel and Development.
2. COOK, S. (2008) Customer service in your organisation. Toolkit. London: Chartered Institute of Personnel and Development.
3. TAMKIN, P., REILLY, P. and HIRSH, W. (2006) Managing and developing HR careers: emerging trends and issues. London: Chartered Institute of Personnel and Development.
4. WINSTANLEY, D. (2005) Personal effectiveness: a guide to action. London: Chartered Institute of Personnel and Development.
Key journals
1. Human Resource Development Review
Available at: www.cipd.co.uk/journals
2. People Management
Available at: www.cipd.co.uk/pm
3. Personnel Today
Available at: www.cipd.co.uk/journals
4. T+D
Available at: www.cipd.co.uk/journals
5. Training Journal
Available at: www.cipd.co.uk/journals
Online resources
1. BUSINESS LINK. (2007) Customer relationship management [online]. London: Business Link.
Available at: http://webarchive.nationalarchives.gov.uk/20120823131012/http://www.businesslink.gov.uk/bdotg/action/layer?topicId=1075422922
Links: to CIPD’s top resources on performance appraisal and feedback in general, including factsheets, research, books, courses and more. 3. www.instituteofcustomerservice.com Website of the Institute of Customer Service.