Mno301D Notes

Topics: Management, Productivity, Process management Pages: 83 (22782 words) Published: June 21, 2012

TOPIC 1: Foundations

STUDY UNIT 1: Introduction to production and ops management

• Explain what production/operations management entails • justify why production/operations management focuses on managing processes • distinguish between different operations processes based on the key dimensions of volume, variety, variation, and visibility • identify and describe the various activities of production/operations management • illustrate and explain the constituent parts of a general production/ operations management model • use the knowledge, insight and skills you have attained regarding production and operations management • the focus of production/operations management on managing processes • distinguishable operations processes based on the key dimensions of volume, variety, variation and visibility • the activities of production/operations management

• the general model of production/operations management • to justify its relevance and to demonstrate this by identifying both correct and incorrect statements with regard to, specifically the study • material but also with practical applications in general, in either multiple-choice format or essay-type questions • show evidence of your appreciation of the introduction to production

• What is operations management

o The activity of managing the resources which are devoted to the production and delivery of products and services. It is a core function of any business although it may not be called ops management

o It is concerned with managing processes. Because all management functions manage processes it is relevant to all managers

• What are the similarities between all operations

o All operations can be modeled ass input-transformation-output processes.

o Few operations produce only products or only services but rather a mixture of both

o All operations are part of a larger supply network through which each operation contributes to satisfying end customer requirement

o All ops are made up of a network of internal customer-supplier relationships within the operations

• How are operations different from one another

o They differ in terms of the volume of output, the variety of output, variation of demand and degree of visibility or customer contact

• What do ops managers do and why is it so important

o Translation of strategy into operational action

o Design, planning, controlling and improvement of operation/processes

o Can aid in reducing of costs, increasing revenue and reducing the investment cost for future innovation

o Because of the a turbulent and dynamic business environment ops managers need to think on their feet

o Improving operations can be the most effective way to improve financial performance

• Effective production and operations management

o This function is devoted to production and delivery of products and services

o The managers have a particular responsibility for managing the resources which comprise the operations function

o Production and operations management deals with the specialist field in a business organisation that is primarily responsible for managing the conversion processes (also referred to as the transformation processes) whereby goods (or products) are manufactured and/or services are rendered.

o Because of the interrelationships among its different functional components, an ops manager must have a reasonable knowledge of the internal workings of this discipline. Without this knowledge, it is conceivable that the business will not be able to manufacture products and/or render services that meet the specific operations-based requirements (in terms of low cost, high quality, dependability, flexibility and speed) of...
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