Conversation Process

Topics: Negative feedback, Feedback, Positive feedback Pages: 3 (1071 words) Published: March 14, 2013
In this Chapter we learned about Conversation Process and the many components it consists of, one of which was Feedback. “The Fourth step is Feedback, the reverse of the second step which is Feedforward. Here you reflect back on the conversation to signal, that as far as you’re concerned, the business is completed.”(Devito Pg 183) “Each feedback opportunity presents you with choices along at least the following dimensions: Positive –negative, person focused-message, and immediate-delayed, low monitored-high monitored and supportive-critical”. (Devito Pg 183). Feedback may be positive (You pay a compliment or pat someone on the back) or negative (you criticize someone or scowl). “Positive feedback tells the speaker that he or she is on the right track and should continue communicating in essentially the same way. Negative feedback tells the speaker that something is wrong and that some adjustment should be made” (Devito Pg 183) “Feedback may center on the person (“You’re sweet” or: You have ea great smile”). Or it may center on the message (“Can you repeat that number?” or “Your argument is a good one”). (Devito Pg183) “In interpersonal situations, feedback is often sent immediately after the message is received, you smile or say something in response almost simultaneously with your receiving the message.” (Devito pg 183) Instructor evaluation questionnaires completed at the end of a course provide feedback long after class began. When you applaud or ask questions of a public speaker at the end of the lecture the feedback is delayed.” (Devito Pg 183) Low Monitoring-High Monitoring feedback varies from the spontaneous and totally honest reaction (low monitored feedback) to the carefully constructed response designed to serve a specific purpose (high monitored feedback). (Devito Pg 183) Supportive feedback accepts the speaker and what the speaker says. It occurs, for an example when you console another, encourage him or her to talk, or otherwise confirm the personal...
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