behavior in the workplace

Topics: Interpersonal relationship, Psychology, Question Pages: 5 (368 words) Published: November 20, 2013
BEHAVIOR MATRIX SITUATIONS AND FACTORS TO CONSIDER
FACTORS

Controller

Promoter

Supporter

Analyst

HOW TO RECOGNIZE

They are decisive and have
They get excited
strong points of view. They like
their own way.

Likes positive attention, to be
helpful and to be regarded
warmly.!

Seeks a lot of data/
information, asks a lot of
questions, behaves
methodically and
systematically.

TENDS TO ASK

What? (The results-oriented
question)

Who? (The personal dominant
question)

Why? (The personal non-goal
question)

How? (The technical,
analytical question)

DISLIKES

Someone wasting their time,
trying to decide for them

Boring explanations, wasting
time with too many facts!

Rejection, impersonal
treatment, uncaring and
unfeeling attitudes

Making an error, being
unprepared, spontaneity

HOW ONE REACTS TO
PRESSURE AND TENSION

Takes charge, takes more
control!

“Sell” their ideas or become
argumentative

Becomes silent, withdraws,
introspective

Seeks more data and
information

BEST WAY TO DEAL WITH

Let them be in charge

Get excited with them. Show
emotion!

Be supportive and show you
care.

Provide lots of data and
information

LIKES TO BE MEASURED
BY

Results, goal-oriented

Applause, feedback,
recognition

Friends, close relationships

Activity and busy-ness will
lead to results.

MUST BE ALLOWED TO

Get into a competitive
situation. Likes to win.

Get ahead quickly. Likes
challenges.

Relax, feel, care, know you
care.

Make decisions at own pace,
not cornered or pressured.

WILL IMPROVE WITH

A position that requires
cooperation with others.

Recognition and some
structure within which to reach
the goal.

A structure of goals and
methods for achieving each
goal.

Interpersonal and
communication skills.!

LIKES TO SAVE

Time. They like to be efficient
and get things done now!

Effort. They rely heavily on
hunches, intuition and
feelings.

Relationships. Friendship
means a lot to them.

Face. They hate to make an
error, be wrong or get caught
without enough information.

AN EFFECTIVE LEADER
WILL

Allow them freedom to do
things their own way.

Inspire them to bigger and
better accomplishments.

Care and provide detail,
specific plans and activities to
be accomplished.

Structure a framework or
“track” to follow.

Behavioral Styles in the Workplace: Understanding Behaviors Makes for More Effective Leaders and Teams! By Natascha Malkemes, Director of Marketing & Communications at Lutheran Social Services of Wisconsin and Upper Michigan, Inc.

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