COURSE OUTLINE Course Identification Name of program – Code: BUSINESS MANAGEMENT (410.D0/LCA.70) Course title: CUSTOMER SERVICE Course number: 410-DJ3-AS Total number of course hours: 45 Weighting: 2-1-2 Statement of the competency – Code: To implement and supervise a customer services operation using a quality approach (01UE) Contribution of the Course in the Program Course position This 45-hour course is given in the fifth semester in Business Management
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Leaving the Nest When children graduate from high school and move away to college‚ it can be devastating for parents. The children leave to gain independence from their parents. They feel they are going on with a new adventure in their lives and gaining a new experience as an adult in the world. They are in a parent’s life for so many years that they cannot imagine life without them in the house. They become sad at the thought of not hearing the laughter or tears every day. Two poems that pick up
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Essay 2 Situation: The Sense of Loss When Losing the Beloved Ones -- Comparing “ To a Daughter Leaving Home” and “On my First Son” How will you feel when you lose your beloved ones? How will you react toward the sense of emptiness? In Linda Plastan’s To a Daughter Leaving Home (1988) Ben Jonson’s On My First Son (1616)‚ both poems reveal the true feeling and reaction that we will have when we lose the person we love very much. The reason why they attract me is because the feeling is so simple
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does leaving ones home causing change? When I saw the topic for this paper‚ all I could think of was how much I had to say about it. I had just moved all the way across the country‚ from coast to coast‚ to a place where I know no one and had never been. I was thinking about how much I had changed‚ but when it came down to giving examples‚ I had none. I really have not changed since I moved here. What I have done is created the same good situation with all new people. Leaving one’s home does
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In Weldon Kees’ poem‚ For My Daughter‚ the narrator speaks of the bleak‚ dismal‚ and pessimistic future they envision for their daughter Kees conveys the tone and message of the poem through the usage of rhyme‚ cacophony‚ alliteration and synecdoche. Kees uses end rhymes throughout their poem to compare ideas and place emphasis on those particular words. While all of the lines rhyme with at least one other‚ a specific example of end rhyme is found in lines nine and ten: “Death in certain war‚ the
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1. In "The Chief’s Daughters" what appears to be the "moral" or lesson to be learned from the narrative? Do Americans continue to utilize oral tradition to transmit values to subsequent generations? The lesson from the story of The Chief’s daughter that can be seen is an old one. It can be said in a few different ways such as “Nothing is as it seems” or “the grass is not always greener on the other side.” In the beginning‚ the two daughters are viewing two unique stars in the night sky both of them
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The names of the two poems I am going to write about are ‘City Friends Advice’ by Benjamin Zephaniah and ‘Advice to a teenage daughter’ by Isobel Thrilling. The structure of ‘City Friends Advice’ is a regular rhyme scheme which helps the rhythm of the poem however in the poem ‘Advice to a teenage daughter’ it doesn’t have a regular rhyme scheme and it is written in free verse which means it doesn’t have any rhyme scheme at all and in the poem the lines are all different lengths. The style in ‘City
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separate funeral homes. My father owned one and my grandfather owned and lived in one. There was not a day when someone wasn’t dying. Many of my childhood memories lead me back to the funeral home. Heck‚ I even learned to ride my tricycle in the area where all the caskets were kept! Many of my friends would find it neat that I knew all about the place and would always ask me to take them around for a tour. There is a story that I always tell people that happened at my grandpa’s funeral home one unique
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“The Wandering” by Maureen Hayes and “The Leaving” by Budge Wilson are two stories that took place in major cities in Canada in the late 1900s. Both stories showed love and caring traits between the daughter and the mother‚ and they demonstrated their traits through their actions when under external and internal conflicts. First‚ the protagonist from both stories faces external conflict with family “The Leaving” was taken place in Nova Scotia in the 1960s. At that time‚ female members of the family
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In W. B. Yeats’ poem ’Father and Daughter’ the speaker is apparently the father of a young daughter who is in relations with a boy or man without her father’s blessing. The father is the kind of man who is generous with his love‚ especially with his daughter. He is also the kind of father who wants the best for his little girl‚ not being afraid of firm disciplinary actions to help his daughter grow in the right direction. The problem the father has with his daughter is her relations with someone
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