merchandise value and patronage intentions. Journal of Marketing 66 (2)‚ 120–141. Bitner‚ M.J.‚ 1990. Evaluating service encounters: the effects of physical surroundings and employee response. Journal of Marketing 54 (2)‚ 69–82. Bitner‚ M.J.‚ 1992. Servicescapes: the impact of physical surroundings on customers and employees. Journal of Marketing 56 (2)‚ 57–71. Brocato‚ E.D.‚ Kleiser‚ S.B.‚ 2005. Influence of other customers: a scale development. In: Conference Proceedings‚ vol. 16. American Marketing Association
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International Journal of Service Industry Management Emerald Article: A comparison of service delivery processes of different complexity Peter J. Danaher‚ Jan Mattsson Article information: To cite this document: Peter J. Danaher‚ Jan Mattsson‚ (1998)‚"A comparison of service delivery processes of different complexity"‚ International Journal of Service Industry Management‚ Vol. 9 Iss: 1 pp. 48 - 63 Permanent link to this document: http://dx.doi.org/10.1108/09564239810199941 Downloaded on: 02-02-2013
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Decision Support Systems 52 (2012) 645–656 Contents lists available at SciVerse ScienceDirect Decision Support Systems journal homepage: www.elsevier.com/locate/dss Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074
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2 InternationalChocolateof E-Business Research‚ 4(4)‚ 2-42‚ October-December 2008 701 E. Journal Avenue‚ Suite 200‚ Hershey PA 17033-1240‚ USA Tel: 717/533-8845; Fax 717/533-8661; URL-http://www.igi-global.com This paper appears in the publication‚ International Journal of E-Business Research‚ Volume 4‚ Issue 4 edited by In Lee © 2008‚ IGI Global IGI PUBLISHING ITJ4383 a study of internet service Providers in Hong Kong T.C.E. Cheng‚ The Hong Kong Polytechnic University‚ Hong Kong L
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0959-6119.htm Quick-service The product innovation process of restaurant chains quick-service restaurant chains Michael C. Ottenbacher Heilbronn University‚ Heilbronn‚ Germany‚ and 523 Received 20 May 2008 Revised 24 July 2008‚ 23 September 2008 Accepted 24 September 2008 Robert J. Harrington University of Arkansas‚ Fayetteville‚ Arkansas‚ USA Abstract Purpose – This paper aims to outline
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Buyer and Seller Behavior at a Swap Meet‚” Journal of Consumer Research‚ 14(March): 449-470. Bellenger‚ Danny N. and Pradeep Korgoankar (1980). “Profiling the Recreational Shopper‚” Journal ofRetailing‚ 58(Spring): 58-81. Bitner‚ Mary Jo (1992). “Servicescapes: The Impact of Physical Surroundings on Customers and Employees‚” Journal ofMarketing‚ 56(April): 57-71. Bloch‚ Peter H.‚ Nancy M. Ridgway and Daniel L. Sherrell (1989). “Extending the Concept of Shopping: An Investigation of Browsing Activity
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INDUSTRIAL AND MANAGEMENT ENGINEERING PROFESSORS Chatterjee Jayanta Mittal A K Kripa Shanker Sharma N K Sharma R R K (Head) Sinha Arun P Varman‚ Rahul jayanta mittal ks rrks asinha rahulv 7858 7345 7683 7172 7782 7970 VISITING FACULTY Sarkar Runa Sengupta R N Phani B V Singh Anoop runa raghus 6608 6607 ASSISTANT PROFESSORS Peeyush Mehta pmehta 6647 nksharma 7622 bvphani anoops 6606 7679 ASSOCIATE PROFESSOR Bansal‚ Veena Swami Sanjeev Convenor‚ DUGC Convenor‚ DPGC Faculty Counsellor:
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QUIZ 2 IN MGT05: OPERATIONS MANAGEMENT PROJECT MANAGEMENT 1) Which of the following statements regarding Bechtel is true? A) Its competitive advantage is project management. B) Bechtel was the construction contractor for the Hoover Dam. C) While helping to rebuild Iraq‚ Bechtel’s crews had to travel under armed escort. D) Bechtel’s procurement program is global in nature. E) All of the above are true. 2) Which of the following statements about Bechtel is true? A) Even though Bechtel
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Associate Retail Relationships‚” Journal of Retailing‚ 72 (3)‚ 223–47. Berry‚ Leonard L.‚ Lewis P. Carbone and Stephan H. Haeckel (2002)‚ “Managing the Total Customer Experience‚” Sloan Management Review‚ 43 (Spring)‚ 85–9. Bitner‚ Mary Jo (1992)‚ “Servicescapes: The Impact of Physical Surroundings on Customers and Employees‚” Journal of Marketing‚ 56 (2)‚ 57–71. Bolton‚ Ruth N. and James H. Drew (1991)‚ “A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes‚” Journal of Marketing
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[Changing customer perception with the growing use of social media: an explorative approach] by [Author’s Name] [Faculty Name] [Department or School Name] [Month Year] Acknowledgement I would take this opportunity to thank my research supervisor‚ family and friends for their support and guidance without which this research would not have been possible. DECLARATION I‚ [type your full first names and surname here]‚ declare that the contents of this dissertation/thesis represent
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