Contents I- Credit crisis .................................................................................................... 2 II- Impact of the credit crisis on investment banks ................................. 2 1) Definition of Investment bank ................................................................... 2 2) Impact of the credit crisis on investment bank ..................................... 2 III- Lehman Brothers ....................................................................
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THE IMPACT OF ELECTRONIC BANKING ON COMMERCIAL BANKS OPERATIONS TABLE OF CONTENT Cover page Title page Approval page Dedication Acknowledgment Abstract Table of content CHAPTER ONE Introduction Background of study Statement of problem Objective of the study Significance of the study Scope and limitations of the study Definition of terms CHAPTER TWO Review of related literature Introduction Meaning of electronic banking Origin of electronic banking Meaning of computer Relevance of
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BEHAVIOUR | Bank Customer Service Call Center: Handling Customers | | | Introduction: A customer service officer or personnel often face problems handling difficult or irritated customers. Officers or personnel need to know the correct method of handling these people in the best possible way in order to give customers customer service satisfaction and also to retain customers from going elsewhere for the services they need. An example would be banking services‚ mobile network services‚ etc.
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THE IMPACT OF EXCHANGE RATE FLUCTUATION ON MACROECONOMIC PERFORMANCE IN NIGERIA CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY This study is designed to examine the causes of exchange rate fluctuations and their impact on the Nigerian economy since there is scarcely any country that lives in absolute autarky in this globalised world. The economies of all the countries of the world are linked directly or indirectly through asset or/and goods markets. This linkage is made possible through
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CHAPTER ONE INTRODUCTION This project focuses on the poverty profile in Nigeria‚ the foreign aids given to the nation to help alleviate poverty and how it affects the economic development of Nigeria. According to the World Bank website‚ “poverty is hunger. It is lack of shelter. Poverty is being sick and not being able to see a doctor. It is not being able to go to school‚ not knowing how to read‚ and not being able to speak properly. Poverty is not having a job‚ and is fear for the future‚ and
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Introduction Today banks have become a part and parcel of every individual’s life. When the business and commerce tend to be on the electronic nodes‚ it covers any form of business including banking. Modern banks have to be well-versed in Information Technology –its users and applications. Banking divisions have to be IT based‚ with the spread of digital economy. E-banking is more of a science and art. E-banking is knowledge-based and mostly scientific in using electronic devices of the computer
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IMPACT OF CREDIT RISK ON PERFORMANCE OF NIGERIAN BANKS BY LAWAL AHMED ABSTRACT BACKGROUND TO THE STUDY Financial institutions are germane to the economic development of any nation through the financial services they provide. Their intermediation role can be said to be a catalyst for economic growth. The banking industry in Nigeria has achieved great prominence as a result of the intermediation role. The efficient and effective performance of the financial services industry over time is
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Environmental Impacts of Transportation Services Introduction The achievement of sustainable has been facing several challenges that are associated with lack of adopting societal activities that are adaptable to the natural environment and humans. Transport is among the activities that society has embraced since it affects people’s way of living by contributing to efficiency in moving from one place to another. Transport also has greater effects on the environment‚ although it is vital to the societal
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Chapter Service Recovery • The Impact of Service Failure and Recovery • How Customers Respond to Service Failures • Customers’ Recovery Expectations • Service Recovery Strategies • Service Guarantees 8 Chapter 8 - Service Recovery Service recovery: actions taken in response to a ___________________ What do you do when you receive poor service? Unhappy Customers’ Repurchase Intentions (Figure 8.1) Unhappy Customers Who Don’t Complain 9% Unhappy Customers Who Do Complain Complaints Not Resolved
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Study 5. Scope and Limitation of the Study CHAPTER TWO: LITERATURE REVIEW 1. Introduction 2. Types of Bank Frauds 3. Causes of Fraud 4. Effects of Fraud on Banks 5. Internal Audit function 6. Fraud and Internal Audit 7. Fraud Prevention 1. General Measures 2. Specific Preventive Measures 8. Elements of Fraud Auditing 9. Measures of Controlling Fraud in Banks 10. Statement of Internal Audit Standard No. 3 2.10.1 Deterrence of Fraud CHAPTER THREE: Research Methodology
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