Western Agencies Ltd. by Steven L. McShane University of Western Australia Perth‚ Australia Copyright © 1991 Steven L. McShane. This case is based on actual events described in a Canadian court case. Only the dates and names of the main parties have been changed. This case may be used by current adopters of: S. L. McShane Canadian Organizational Behaviour‚ 5th ed. (Toronto: McGraw- Hill Ryerson‚ 2004); S. L. McShane & M. A. von Glinow‚ Organizational Behavior‚ 3rd ed. (Boston: McGraw-Hill
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a list of qualities that I think all of us should look for in a friend. These are also qualities that we should be developing in ourselves. In order to have good friends‚ you need to be a good friend first! So let’s get started on quality number 1… 1. Trustworthy: Finding a friend that is trustworthy is like finding a gem. A person who is trustworthy is a person that you can trust and be confident in. They are a person who is reliable. They are a person that will remain faithful. They
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Task 1 The purpose of this task is to show your understanding of the different styles of leadership used in the Uniformed Public Services. Task 1 Grading Criteria P1 Describe leadership styles and their use in the uniformed public services M1 Compare two different leadership styles used in the uniformed public services D1 Evaluate the effectiveness of two different leadership styles in the uniformed public services Task 1a (Unit 2 Team Leadership in the Public Services: P1) Describe
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External environment External Factors (environment) - It is the external forces that are beyond the control of the individual business A number of external factors can affect business (STEEPLE analysis) - economy - These are factors outside the business - political/government policy that may affect its - social decisions. - External factors that - technological may present opportunities - ecological or threats to - legal a business - ethics Economy – business need to observe the economic
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or services then the latter is described as the internal customer of the former. For example‚ a dispatch department may be the internal customer of a packing department‚ which in turn may be the internal customer of the manufacturing process. External Customers: External customers are those persons who come from the outside to fulfill their needs. E.g. the common people -------------------------------------------------------------- Internal customers can are any persons who either works for
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Chapter 1 Section 1 Anatomy-Study of internal and external structures of the body and the physical relationships among body parts Gross Anatomy -involves the examination of relatively large structures and features usually visible with the unaided eye Microscopic Anatomy-deals with structures that cannot be seen without magnification Physiology-the study of function and considers the functions of the human body Anatomy and physiology are closely interrelated Theroretically Practically Anatomical
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Company’s External Environment (External) Key economic and industry variables: Industry analysis (provide data to support): a. Industry size: b. Segmentation – geographic and product: Abercrombie and Fitch Co. started their business at West Cost of United State‚ because of the West Cost Mountains‚ camping gears and sporting goods were main products. However‚ under new management‚ A&F Co. opened a store on Beverly Hills‚ California. A&F Co. to aim rich‚ fitted‚ attractive‚ provocative
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A travel agency is a retail business that sells travel related products and services to customers on behalf of suppliers such as airlines‚ car rentals‚ cruise lines‚ hotels‚ railways‚ sightseeing tours and package holidays that combine several products. In addition to dealing with ordinary tourists most travel agencies have a separate department devoted to making travel arrangements for business travelers and some travel agencies specialize in commercial and business travel only. There are also travel
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Unit 1: Understanding Good Customer Service 1.1- Internal - Manager - Colleague - Suppliers External - Customs - People who buy from you 1.2- Expectations – To come with a good service on their dog - Satisfaction – To see their dog is happy and has a good cut - Connection – What they expected is what they got 1.3 – Characteristics – Requesting services
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3-2-1 Assessment Sheet 1. What are three key things you learned about the Dark Ages in this lesson? Please be sure to include at least two complete sentences for each one. A. The Dark Ages period of time featured a lot of change and development overall. B. However‚ I learned that there are many different tribes willing to invade and want to conquer England. C. Celts ruled the land until 55 B.C. when roman invaded and as a result conquered the territory with Julius Caesar
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