Support Clients to Make Use of the Advice and Guidance Service

Topics: Goal, Department for Work and Pensions, Employment Pages: 3 (896 words) Published: January 22, 2013
AG2 Support Clients to make use of the advice and guidance service

When conducting an IAG interview it is vital as an advisor that I am able to clarify the client’s requirements and circumstances in order to agree with them the best course of action to help them achieve their goals or to be able to signpost them to other external organisations and charities. Most clients I give advice and guidance to are jobseekers aged between 18 and 60 or those who are at risk of redundancy. All of my clients have a variety of different situations and aspirations and need to be treated as individuals. The room in which IAG is conducted in is private, spacious and clutter free in order to allow the client to feel secure and allow them to feel relaxed and to enable them to get their thoughts in order. Some clients sometimes find it difficult speaking about what they have done in the past or about personal situations at home or things that they may have done that may hinder them in reaching their desired requirement. I have worked with people who have criminal records and who have drug addictions that they do not wish to speak about, it is important that my body language is not threatening and that I look relaxed and open, I sometimes try to use humour in the situation to lighten the mood of the client. I ask leading and probing questions in order to try and get the details I require so that the full picture can be seen. I also explain to the client why I am asking for the information that I am and what could happen if I don’t receive a complete picture. When a client and myself are exploring possibilities to move them closer to their goals it is essential that they are given accurate and up to the minute data regarding all applicable services. Accurate data can demonstrate to the client the advantages and disadvantages such as the service being one bus ride away as opposed to two and the service usage is during school hours so that they are able to make and agree an informed...
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