NVQ 3 health social care essential standards

1.2. Your relationship with others
1.2.1 Know your responsibilities to the individuals you support
1.2.2 Understand how your relationship with individuals must be different from your personal relationships outside of work
1.3. Working in ways that have been agreed with your employer
1.3.1 Understand your employment rights and responsibilities
1.3.2 Be aware of the aims, objectives and values of the service in which you work
1.3.3 Understand why it is important to work in ways that are agreed with your employer
1.3.4 Know how to access full and up-to-date details of agreed ways of working that are relevant to your role
1.3.5 Know how and when to escalate any concerns you might have (whistleblowing)
1.4. Working in partnership with others
1.4.1 Understand why it is important to work in partnership with key people, advocates and others who are significant to an individual
1.4.2 Recognise why it is important to work in teams and in partnership with others
1.4.3 Be aware of behaviours, attitudes and agreed ways of working that can help improve partnerships with others

2.1. Produce a personal development plan
2.1.1 Know where you can get support for your personal development
2.1.2 Be aware of how others can help to review and prioritise your learning needs and development opportunities 2.1.3 Understand why feedback from others is important in helping to develop and improve the way you work
2.1.4 Know how to record the progress you make in relation to your personal development plan
2.2. Use learning opportunities and ‘reflective practice’ to contribute to personal development
2.2.1 Know the functional level of literacy, numeracy and communication skills necessary to carry out your role
2.2.2 Be aware of ways to check your current level of literacy, numeracy and communication skills
2.2.3 Understand the importance of reflective practice to continuously improve the quality of the service you provide
2.2.4 Know how to measure your own knowledge, performance and understanding against relevant standards 2.2.5 Be aware of the learning opportunities available to you and how you can use them to improve the way you work
2.2.6 Know how to measure whether a learning activity has improved your knowledge, skills and understanding
2.2.7 Understand the importance of your own continuing professional development

3.1. The importance of effective communication at work
3.1.1 Understand the different ways that people communicate
3.1.2 Understand how communication affects your relationships at work
3.1.3 Know why it is important to observe and be receptive to an individual’s reactions when communicating with them
3.2. Meeting the communication and language needs, wishes and preferences of individuals
3.2.1 Know how to establish an individual’s communication and language needs, wishes and preferences
3.2.2 Understand a range of communication methods and styles that could help meet an individual’s communication needs, wishes and preferences
3.3. Promoting effective communication
3.3.1 Recognise barriers to effective communication
3.3.2 Be aware of ways to reduce barriers to effective communication
3.3.3 Know how to check whether you have been understood
3.3.4 Know where you can find information and support or services, to help you to communicate more effectively
3.4. Understand the principles and practices relating to confidentiality
3.4.1 Understand what confidentiality means in your role
3.4.2 Be aware of any legislation and agreed ways of working to maintain confidentiality in day-to-day communication 3.4.3 Be aware of situations where information, normally considered to be confidential, might need to be passed on
3.4.4 Know who to ask for advice and support about confidentiality

4.1. The value and the importance of equality and inclusion
4.1.1 Understand what is meant by diversity and discrimination
4.1.2 Know how discrimination might occur where you work
4.1.3 Understand what is meant by equality and inclusion
4.1.4 Know how practices that support equality and inclusion reduce the likelihood of discrimination
4.2. Providing inclusive support
4.2.1 Be aware of any legislation and agreed ways of working that relate to equality, diversity, discrimination and rights
4.2.2 Know how to ensure that your own work is inclusive and respects the beliefs, culture, values and preferences of individuals
4.2.3 Know how to challenge discrimination in a way that leads to positive change
4.3. Accessing information, advice and support about equality and inclusion
4.3.1 Know how to find a range of sources of information about equality, diversity and inclusion
4.3.2 Know who to ask for advice and support about equality and inclusion