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Wireless Internet at McDonalds - marketing/demographic research, product offering research

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Wireless Internet at McDonalds - marketing/demographic research, product offering research
McDonald 's Wireless Access

The growing number of wireless users in the United States includes thousands of mobile professionals, business travelers, and students who need to connect to work, family, and friends while on-the-go and are willing to pay for a convenient wireless service option. With only one major competitor, high-priced Starbucks/T-Mobile, an attractive wireless service offering could have a potentially significant impact on revenue, both in terms of income from wireless services and from increased food service sales at McCafés and adjacent McDonald 's restaurants. This phase of the marketing plan reviews the market segmentation process, identifies two key market segments, and outlines the wireless service and its delivery in McCafé stores.

Market Segmentation

Market segmentation, where an entire market is divided into segments of consumers who share similar traits, will allow McDonald 's to produce a marketing mix designed specifically for the type of consumers it wants to reach. The benefits of marketing segmentation include:

A clear identification of the customer base

Help in creating the proper marketing mix tailored to the wants and needs of the market based on consumer behavior and background

Help in enhancing McDonald 's efficiency of production, promotion, and sales by targeting specific consumer groups (Perreault-McCarthy, 2002)

The marketing segmentation process will help McDonald 's identify segmented markets, analyze each segment, evaluate market opportunities, and forecast marketing share possibilities. Such identification process helps focus the company on the most appropriate consumer segment (Perreault-McCarthy, 2002). McDonald 's market segmentation should identify target opportunities and divide the consumer within the market. The SWOTT analysis aids in identifying such opportunities; it matches McDonald 's core competencies with the requirements needed to fulfill potential prospects, hence pointing to two important



References: Hass, D. (2003, March 26). Using Linux In Your WISP. Speech presented for the WISPCON III Conference, Chicago, IL. Hass, D. (2004, August 4). Using Linux for Quality of Service in VoIP, Broadband, and Enterprise Deployments. Speech presented for the LinuxWorld Conference and Expo, San Francisco, CA. Longino, C. (2004, July 7). Starbucks Says Wi-Fi A Success. The Feature. Retrieved on August 26, 2004 from the World Wide Web at: http://www.thefeature.com/article?articleid=100847 Perreault-McCarthy (2002) Basic marketing: A global-managerial approach. The McGraw-Hill Companies. University of Phoenix (Online); Shaw, J. (2004, July 7). Hot spots good for business Starbucks says. Newsfactor Network - Mobile Enterprise. Retrieved on August 23, 2004 from the World Wide Web at: http://www.newsfactor.com/story.xhtml?story_title=Hot-SpotsGood-for-Business--Starbucks-Says&story_id=25762&category=mobent Thorson, Esther (Ed). 1989. Advertising Age: The Principles of Advertising at Word. Lincoln Wood, IL: NTC Business Books; T-Mobile.com (2004). T-Mobile Hotspot Services. Retrieved on August 20, 2004 from the World Wide Web at: http://www.t-mobile.com/hotspot/services_plans.htm Utdallas.edu (2002). Market segmentation, targeting, and positioning. BA-3365 Course Description Database (Online). Retrieved on August 29, 2004 from the World Wide Web at: http://www.utdallas.edu/~tskim/Lecture%20Note%206.pdf Wikipedia.com (2004). Marketing plan. Encyclopedia (Online). Retrieved on August 31, 2004 from the World Wide Web at: http://en.wikipedia.org/wiki/Marketing_plan

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