When Great Food and Good Teams Go Bad at Café Hip!
Executive Summary
As a Hospitality Industry Consultant, I have been selected to solve Café Hip’s problems. In this report, I address the problems at Café Hip, power issues between the executive chef Ritchie Gravy and the food and beverage (F & B) manager Michelle Cook and how might playing with the power structures affect Café Hip. Analyzing the information provided by Café Hip, there is a way out suggestion given for neutralize Ritchie’s power without effecting performance, using teamwork, teambuilding, mentoring and coaching solve the continuation of toxic emotions in Café Hip.
Introduction
This report is about the problems in Café Hip, power issues between the two key persons of the business, neutralization of extensive power of executive chef, toxic emotion between kitchen and floor department and solution of these continuous crises using teamwork, teambuilding, mentoring and coaching without affecting the performance of both individual and business. Before move into the body of the report, there are some key terms we should understand.
Team versus group, this theory carries a big depth to recognize the Café Hips problems. If we think of it in a general way then it means “Team is an organized group of people who determined of a common goal” while in textbook format, “A team can be defined as two or more people psychologically contracted together to achieve a common organizational goal in which all individuals involved share at least some level of responsibility and accountability for the outcome” (Stewart Clegg, Martin Kornberger & Tyrone Pitsis 2008, p. 92). “A group can be defined as two or more people working towards a common goal, but there is no psychological contract between them; the outcomes are less dependent on all the members working together, and there is usually no shared responsibility and accountability for outcomes” (Stewart Clegg, Martin Kornberger & Tyrone Pitsis 2008, p. 92).
Empowerment is the process of transferring
As a Hospitality Industry Consultant, I have been selected to solve Café Hip’s problems. In this report, I address the problems at Café Hip, power issues between the executive chef Ritchie Gravy and the food and beverage (F & B) manager Michelle Cook and how might playing with the power structures affect Café Hip. Analyzing the information provided by Café Hip, there is a way out suggestion given for neutralize Ritchie’s power without effecting performance, using teamwork, teambuilding, mentoring and coaching solve the continuation of toxic emotions in Café Hip.
Introduction
This report is about the problems in Café Hip, power issues between the two key persons of the business, neutralization of extensive power of executive chef, toxic emotion between kitchen and floor department and solution of these continuous crises using teamwork, teambuilding, mentoring and coaching without affecting the performance of both individual and business. Before move into the body of the report, there are some key terms we should understand.
Team versus group, this theory carries a big depth to recognize the Café Hips problems. If we think of it in a general way then it means “Team is an organized group of people who determined of a common goal” while in textbook format, “A team can be defined as two or more people psychologically contracted together to achieve a common organizational goal in which all individuals involved share at least some level of responsibility and accountability for the outcome” (Stewart Clegg, Martin Kornberger & Tyrone Pitsis 2008, p. 92). “A group can be defined as two or more people working towards a common goal, but there is no psychological contract between them; the outcomes are less dependent on all the members working together, and there is usually no shared responsibility and accountability for outcomes” (Stewart Clegg, Martin Kornberger & Tyrone Pitsis 2008, p. 92).
Empowerment is the process of transferring