Week 5 learningteamb finalproject

Topics: Management, Leadership, Organization Pages: 17 (468 words) Published: February 28, 2015
Leveraging Organizational Behavior and Management to Maximize Business Success Learning Team B: Bethany Miller, Louis Duarte, Amanda Meyers, Deonna Harris, Elizabeth Horowitz
MGT/312
February 23, 2015
Wellington Williams

Leveraging Organizational Behavior and

Management to Maximize Business Success
Photo Credit: Starbucks

Keys to Success
• Leadership
• Organizational culture
• Organizational power
• Conflict management

Introduction to Leadership
Explain the contemporary theories and styles of
leadership.
• Path-Goal Theory
• Vroom and Yetton Model
• Leader-Member Exchange Theory

Introduction to Leadership
Describe the leadership style demonstrated within your
chosen organization.
• Task oriented style (Basu, C., & Media, D.)




Structure
Purpose
Task completion

Introduction to Leadership
Explain the differences between management and
leadership, and explain how cultivating leadership skills
in managers can beneft the organization. 
• Managers- have subordinates, manages work and
values results
• Leaders- have followers, leads their group and values
achievements. (Lasker, Z)

Organizational Culture
Describe how managers, when applying leadership
principles, can contribute to a healthy organizational
culture.

Organizational Culture
Cite specifc examples from your selected organization

Organizational Power
Describe the influence of power and politics within your
selected organization.

Organizational Power
Describe the types of power in your organization

Organizational Power
Explain who in the chosen department holds the real
power and why.

Conflict Management
An example of a conflict that occurred within the
organization.
• “Breast-feeding moms! Discrimination at
Starbucks” (Organize, 2005).
• Managements actions to remove breast-feeders.
• State laws for the protection of breast-feeders.
• Starbucks policy and management
communication.

Conflict Management
Strategies that were used to manage that conflict
situation, including their level of effectiveness.

• As the mother was packing up, the manager
offered her a free coffee.
• While the manager was unaware of the law, he
was sure that breast-feeding was not allowed.
• Starbucks issued an apology to the mother and in
this case “a little too late”.

Conflict Management
Other strategies that we would recommend to manage
the Starbucks conflict.

• Initiating Structured behavior.



Planning ahead
Setting goals

• Four Principles (Welch & Welch, 2005, p. 8)





Mission and values
Candor
Differentiation
Voice and dignity

Conclusion

References
Organize. (2005, August 8). Working at Starbucks [Starbucks Forum comment]. Retrieved from http://starbucksunion.org/node/332
Welch, J., & Welch, S. (2005). Winning. New York, NY: HarperCollins Publishers, Inc.
George, J. M., & Jones, G. R. (2012). Understanding and Managing Organizational Behavior. Chapter 2: Individual Differences: Personality and Ability. (6th ed.).

References
• George, J. M., & Jones, G. R. (2012). Understanding and Managing Organizational Behavior. Chapter 12: Leaders and Leadership. (6th ed.). • Basu, C., & Media, D. (n.d.). The Strengths & Weaknesses of a Task-Oriented Leadership Style. Retrieved February 23, 2015, from http://

smallbusiness.chron.com/strengths-weaknesses-taskoriented-leadership-style37835.html • Lasker, Z. (n.d.). Cultivate Leaders Throughout An Organization, Not Just At The Top. Retrieved February 23, 2015, from

http://www.forbes.com/sites/marketshare/2011/07/13/cultivate-leaders-throug hout-an-organization-not-just-at-the-top
/




References: • George, J. M., & Jones, G. R. (2012). Understanding and Managing
Organizational Behavior. Chapter 12: Leaders and Leadership. (6th ed.).
• Basu, C., & Media, D. (n.d.). The Strengths & Weaknesses of a Task-Oriented
Leadership Style. Retrieved February 23, 2015, from http://
smallbusiness.chron.com/strengths-weaknesses-taskoriented-leadership-style37835.html
• Lasker, Z. (n.d.). Cultivate Leaders Throughout An Organization, Not Just At The
Top. Retrieved February 23, 2015, from
http://www.forbes.com/sites/marketshare/2011/07/13/cultivate-leaders-throug
hout-an-organization-not-just-at-the-top
/
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