Better Boston Beans is a coffee shop located in the Faneuil Hall Marketplace near the waterfront and Government Center in Boston. The case takes place in the coffee shop Better Boston Beans. In this case Cindi Rosen is a recent college graduate that wants to experience “the real world” while making up her mind about grad school. She has been at the coffee shop for six months and has been thinking that it may be time to apply to grad school due to the actions of the assistant shift manager, Lyndell has made it a habit of late to leave early thus leaving Cindi to handle customers and close on her own. Cindi has not spoken to the supervisor about Lyndell’s behavior but is considering doing so because of it is becoming a regular habit and has affected customer service. One night after Lyndell had already left a group of tourists came in and commented on the fact such a famous American coffee shop has only one person working. Cindi told the customer that her coworker was ill and had to leave early.
The six pillars of character provide a foundation to guide ethical decision making. The Six Pillars of Character are trustworthiness, respect, responsibility, fairness, caring, and citizenship. Trustworthiness: Be honest, in other words do not lie, cheat or steal. Respect: Treat others with respect by following the Golden Rule. Responsibility: Do what you are supposed to do and be accountable for your words, actions and attitudes. Fairness: Play by the rules and do not take advantage of others. Caring: Be kind and compassionate and express gratitude. Citizenship: Obey the laws and rules, and respect authority.
There are times when an employee may need to leave or not cover a shift because of specific events. It is acceptable sometimes. However, Lyndell is leaving early on a regular basis so, he is violating every aspect of The Six Pillars of Character. He is taking advantage of Cindi’s newness as well as the fact that she has not mentioned his absence to the manager....
References: 1. Ethical Obligations and Decision in Accounting Shawn M. Mintz and Roselyn E. Morris page 72
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