Use and develop systems that promote communication
The learner will:
1. Be able to address the range of communication requirements in own role
1.1 Review the range of groups and individuals whose communication needs must be met within own job role
1.2 Explain how to support effective communication within own job role
1.3 Analyse the barriers and challenges to communication within own job role
1.4 Implement a strategy to overcome communication barriers
1.5 Use different means of communication to meet different needs
Effective communication is the key to building positive relationships for a patient within a healthcare environment. Within my own job role as a Trainee Assistant Practitioner (TAP), I have a responsibility of communicating effectively with first and foremost, the individual patient.
Within my job setting there are a number of patients whose communication needs must be addressed in order to build a positive relationship. Examples of these needs are:
Patients suffering from Dementia - ‘The word dementia describes a set of symptoms that may include memory loss and difficulties with thinking, problem-solving or language.’
This could create a barrier for effective communication as this could lead to the individuals confusion to who I am, why I am there and difficulty understanding information that I portray (specifically within my own job role as a TAP, as this position is relatively new role and many individuals are unsure of what my roles and responsibilities are).
To minimise the barriers and challenges that I face with communicating with individuals with Dementia, there are a number of different strategies I follow to achieve this:
Non-verbal - Making sure I maintain appropriate eye contact with the patient
References: Dr Daniel Harwood and Dr Yvonne McCulloch. (2013). What is Dementia. Available: http://www.alzheimers.org.uk/site/scripts/documents_info.php?documentID=106. Last accessed 26th September 2014.