BTEC NATIONAL DIPLOMA IN HEALTH AND SOCIAL CARE LEVEL 3.
Unit 1. Developing effective communication in health and social care. Explain the role of effective communication and interpersonal interaction in a health and social care context. CRITERIA P1. In this piece of writing, I am to explain the role of effective communication in different context, the methods, the interpersonal interactions and how it support service users with their needs within health and social care context. Communication is the two-way process of giving and sending information or ideas between two people or group of people. The role of effective communication within all health and social care services is important because it helps people to deal with every situation that one may come across, helps to understand each other and also know how to approach someone. The contexts of communication in health and social care are; One to One Interactions: this is one person communicating with another without no other person joining in. It is used and important in all health and social care centre because it makes the person or service users feel relaxed, calm and happy to share their personal problem with and makes them know you are interested in their care and making their health your first concern. An example of one to one interactions maybe, if you walk in to a one to one job interview, the interviewer may say something like, ‘Good morning, my name is........please take a seat.’ This makes the service user feel relaxed and less nervous and will be able to communicate effectively and when this is applied in all health care services , communication would be more effective as well as making and helping all service users meet their needs within the health care centre. Group Communication: A context of communication between many people. It may be a class discussions, hospitals agency coming together to communicate on the health of their...
Please join StudyMode to read the full document