What would you do in a similar situation? How would you handle the situation?
Do you think the process of listening and responding was followed properly? Why or why not?
A key element to resolve this conflict is for them to be able to communicate. Communication in the group is going to be the key in getting all sides of the conflict to come together to try to resolve the issue that is at the root of what they are fighting over.
My goal to get the group to communicate effectively, I will try to increase their understanding, discussion needed to resolve conflicts expands the group awareness of the situation, giving them an insight into how they can achieve their goals without undermining those of other people. This situation can be handling by Increasing the group cohesion, when conflict is resolved effectively, the team members can develop stronger mutual respect, and renew faith in their ability to work together. Also, improving their self-knowledge will push them to examine their goals in close detail, helping them understand the things that are most important to them, sharpening their focus, and enhancing their effectiveness.
The process of listening and responding was not follow properly for the following reasons:
They cannot stop talking between each other
They were not prepared to listen
There is no empathize, try to understand the other person points of view.
Not been patient.
Listen to the tone so the message can be better understand.
Listen for ideas so they can get the whole picture
Observe the body language of the people involved in the communication and share your views on the positive and negative aspects of their body languages?
I believe the people in the group they did not have any positive aspects of their body language; they did have negative impacts such us:
Facial expressions, no knowledge or interest in other people thought.