1. Understand why effective communication Important in adult social care settings
| 1.1 Identify the different reasons people communicate Communication is a main part of everyday life for most people and its particularly important when you work in health and social care. We need to understand why communication is involve, different reasons for communication and the way communication affects at work. Communication means making contact with each other’s and being understood. Here are some different reasons why people communicate:- * Share thoughts and ideas * Make and develop relationships * Give and receive information * Express needs and feelings * Affirm one another
| 1.2 Explain how communication affects relationships in an adult social care settings To communication well is the ability of key skill that enables us to work effectively with others which includes service users, relatives and visitors. The communication technique is as much about listening and receiving messages as it is about talking and giving messages. As a part of carer we need to be skilled in both aspects. Service users and their relatives need to be able to trust us and have confidence in our ability to support and care of them. As a care worker will use communication effectively as part of our work role if we, * Get the other person’s attention before we are going to start communicate with them. * Communicate directly and clearly, using positive body language and good eye contact so that we can get our message transversely. * Give them enough time to understand what we are going to talk about. * Get used to the way we communicate to a service user’s needs so that they are able to understand us. * Listen carefully when service users communicate with us and respond quickly in appropriate way. * Use empathy to try and understand the other person’s needs, point of view or how they might affected by what we are saying to them. * Use our own non-verbal communication skills efficiently. * To show other person’s respect by using their preferred names and be aware of that they always be consult about anything that affects to them. * Give the respect of confidentiality by communicating personal, sensitive or private information about individuals in an appropriate, private area of the care setting. * Adapt our communication skills to meet the needs of service user’s hearing or visual impairments or whose first language is not English.During our work with service users will be specific situations where good communication skills are particularly necessary. Some of these are like to provide support, build team work, establish new relationships and share information.
2. Understand how to meet the communication and language need, wishes and preferences of an individual
| 2.1 Compare ways to establish the communication and language need, wishes and preferences of an individual When we meet an individual for the first time, it is important to establish how we will communicate and how they, and us, would like to be addressed. A good way to start is to introduce ourselves and explain why we are there using a few simple words. If the service user clearly has use of their hands, we might also offer a handshake greetings, ask the service user what they would like us to call them, adopting our communication style for the individual, does the service user needs an interpreter or family member to be present, do we need to write down questions, for the individual to understand better, facial expressions, body language, gestures, eye to eye contact etc. This will make them feel valued and respected and in control of what happens to them. Also by going through the care plan it gives a clearer picture and idea on how to communicate with a particular individual.
| 2.2 Describe the factors to consider when promoting effective communication The factors to consider when promoting effective communication are verbal, non-verbal...
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