Nonverbal Communication

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1. Understand why effective communication Important in adult social care settings | 1.1 Identify the different reasons people communicate Communication is a main part of everyday life for most people and its particularly important when you work in health and social care. We need to understand why communication is involve, different reasons for communication and the way communication affects at work. Communication means making contact with each other’s and being understood. Here are some different reasons why people communicate:- * Share thoughts and ideas * Make and develop relationships * Give and receive information * Express needs and feelings * Affirm one another | | 1.2 Explain how communication affects relationships in an adult social care settings To communication well is the ability of key skill that enables us to work effectively with others which includes service users, relatives and visitors. The communication technique is as much about listening and receiving messages as it is about talking and giving messages. As a part of carer we need to be skilled in both aspects. Service users and their relatives need to be able to trust us and have confidence in our ability to support and care of them. As a care worker will use communication effectively as part of our work role if we, * Get the other person’s attention before we are going to start communicate with them. * Communicate directly and clearly, using positive body language and good eye contact so that we can get our message transversely. * Give them enough time to understand what we are going to talk about. * Get used to the way we communicate to a service user’s needs so that they are able to understand us. * Listen carefully when service users communicate with us and respond quickly in appropriate way. * Use empathy to try and understand the other person’s needs, point of view or how they might affected by what we are saying to them. * Use our own non-verbal

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