Thesis

Topics: Bank, Philippines, Financial services Pages: 17 (5462 words) Published: August 26, 2013
CHAPTER 1:
THE PROBLEM AND ITS BACKGROUND
Being smart on handling one’s money is one of the fundamental ways how to become rich. The fact that money, no matter how much it is, can flee from our hands even in just mere seconds is a thing to keep in mind. So we should learn how to save and invest our money in a trust-worthy institution with good facility with a service admirable in regards to its quality. Banking is indispensable in the modern world as it connects savers and borrowers. If you are a "saver", where would you save your treasures efficiently? Saving it on a chest or a vault is bold stupidity. Banks pay you interest because they loan your money to those who have ideas to use it. This is where "borrowers" enter. Banks do charge them interest but they will have money for innovative business ideas, providing jobs for people, and stimulating the economy. If you are a consumer, you can use banknotes as a medium of exchange. Remember, without banks, there would be no money for The Bangko Sentral Ng Pilipinas (BSP) is a bank as well who produces money for the nation. Banks are financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities, either directly by loaning or indirectly through capital markets. A bank is the connection between customers that have capital deficits and customers with capital surpluses. In other words, it is the middleman to those who are in need and to those who can give. There are two forms of banking institutions. A banking institution can either be a Government or Private banking Institution. The difference between the two is A Government bank is a bank where the Government has a minimum 51% or more stakes in that bank. A Private bank is a bank where the Government does not have any stake. But, both types of banks have to follow the same laws applicable to them. In either way, a bank no matter what form it is, will always make sure that our savings earn interests and make the money they have in their hands rotate on the economy to provide financial growth.

Statement of the Problem
This study aims to assess the productivity, profitability, and customer satisfaction of selected banking institution in Metro Manila. Specifically, it answered the following questions:
1.0 What is the profile of the participants in terms of the following variable; 2.1 Name of the bank
2.2 Campaign Advertisement
2.3 Vision
2.4 Mission
2.5 Foundation
2.6 Number of Branches
2.7 Subsidiaries and Affiliates
2.8 Number of Employees
2.0 What are the things involve in the production of each respondents in terms of: 2.1 Organizational Chart
2.2 Management Plans and Principles
2.3 Product and Services
3.0 What is the status of the respondents with regards to the profitability of the institution under two conditions: 3.1 Financial Statement Prior Year
3.2 Financial Statement Current Year
4.0 What is the standing of satisfaction of customers in the respondents’ way of production in terms of: 4.1 Security of the customers’ deposits
4.2 Interest return offered
4.3 Effectiveness of respondents’ products and services
4.4 Service Comfortability
4.5 Affordability of Interest payable in loans
5.0 Is there any significant relationship between profitability, productivity, and customer satisfaction when the respondents are group according to their profile? Hypothesis
There’s not much of any difference between the operations of a government and a privately owned bank. The factors that affect the investors to choose are the offers, location, and services.

Significance of the Study
The purpose of this study is to provide information and answer the stated problems to help those who are in need if they will be investing. Through this study the future readers may find out what are the factors to consider when putting their investment in the line. This study conducted can be help in any of the...
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