Team B NETW 600 Course Final Project Paper

Topics: Travel agency, Travel website, Travel agencies Pages: 51 (9550 words) Published: July 17, 2015
Travel Agency, Inc.

Table of Contents
I.Executive Summary3
II.Background Definition3
a)Trends and Projections4
III.Problem Definitions5
2.Disaster Recovery5
3.Equipment Life Cycles6
c)No Internal VoIP6
d)Inability to Switch to Telecommute Employees6
e)Turnover Rate6
g)Reducing Infrastructure Costs7
h)Call-Volume Efficiency7
IV.Requirements Definition7
a)Project Goals and Objectives7
b)Project Assumptions8
1.Current Configuration of Network8
2.Data Volumes, Measurements, and Details9
c)Existing Customer Equipment10
d)Identification of Business Issues and Requirements11
e)Budget Requirement11
V.Network Design12
1.Alternative 112
2.Alternative 218
b)Comparison of Alternatives20
1.Cost Differences20
2.Workflow Differences21
VI.Findings, Conclusions, Recommendations25
VII.Implementation Plan25
Appendix A30
Appendix B31
Appendix C32
Appendix D33
Appendix E36
Appendix F37

I. Executive Summary
Travel Agency, Inc. is a large travel firm that was founded in 1999. They pride themselves on personal relationships along with fast and accurate customer service. Travel Agency, Inc. currently has five locations in Los Angeles, New York, Atlanta, Dallas and Chicago. Travel Agency, Inc. is looking to cut down on operating costs and focus on expanding their business. Part of this growth process is to switch to a telecommuting business model. The original business model consisted of workers in dedicated call centers. This is costly due to other travel agencies having lower overhead through utilization of self-service websites. By eliminating the overhead cost of a building rental, Travel Agency, Inc. will create flexibility, better customer service, and increased productivity. This also creates a home-based virtual office environment. This will help with employee retention, especially those that are experienced and skilled. Travel Agency, Inc. ultimately wants to move to a leaner and smaller footprint to save costs and to help service their customer base. However, Travel Agency, Inc. will need to overhaul their network to meet the requirements of a telecommuting business model. This new business model ultimately serves to help Travel Agency, Inc. grow and thrive in this highly aggressive and competitive market. By moving to the “Cloud,” travel and accommodation companies gain access to more flexible technologies, which improve uptime and effectiveness of IT assets and employees productivity. This means greater agility, reduced costs, and increased efficiency. More and more travel businesses of all sizes are realizing the major benefits of using cloud computing technologies and desire to implement them in their daily activities. II. Background Definition

Before the days of the Internet, if a family wanted to travel to some exotic place, they would use a local travel agent or call a travel agency. During the Internet explosion in the 1990’s, the Internet became more of a ubiquitous tool for people as it began entering U.S. homes (as dial-up systems). As the accessibility of the Internet increased, so did the on-line services to customers. The travel industry is faced with many revolutionizing technological changes, such as new applications for mobile and tablet devices to social networks, which are collaborating with each other to allow customers to introduce their services. All of the tools once solely available to travel agents have now become readily available to anyone with access to the Internet and a search engine. Websites were quickly designed around the idea of providing consumers with quick vacation planning ideas at lower costs. To see some examples of the first websites, go to With a better web design,...

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Appendix A
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