Cisco Unified Communications Manager

Topics: IP address, Cisco Unified Communications Manager, Dynamic Host Configuration Protocol Pages: 603 (209896 words) Published: August 24, 2013
Cisco Unified Communications Manager
Introduction

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) serves as the software-based call-processing component of the Cisco Unified Communications family of products. A wide range of Cisco Media Convergence Servers provides high-availability server platforms for Cisco Unified Communications Manager call processing, services, and applications. The Cisco Unified Communications Manager system extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services, such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems, interact through Cisco Unified Communications Manager open telephony application programming interface (API). Cisco Unified Communications Manager provides signaling and call control services to Cisco integrated telephony applications as well as third-party applications. Cisco Unified Communications Manager performs the following primary functions: * Call processing

* Signaling and device control
* Dial plan administration
* Phone feature administration
* Directory services
* Operations, administration, maintenance, and provisioning (OAM&P) * Programming interface to external voice-processing applications such as Cisco IP Communicator, Cisco Unified IP Interactive Voice Response (IP IVR), and Cisco Unified Communications Manager Attendant Console

Cisco Unified Communications Manager

* The following chapter contains a brief overview of the Cisco Unified Communications Manager system: Introduction

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) serves as the software-based call-processing component of the Cisco Unified Communications family of products. A wide range of Cisco Media Convergence Servers provides high-availability server platforms for Cisco Unified Communications Manager call processing, services, and applications. The Cisco Unified Communications Manager system extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services, such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems, interact through Cisco Unified Communications Manager open telephony application programming interface (API). Cisco Unified Communications Manager provides signaling and call control services to Cisco integrated telephony applications as well as third-party applications. Cisco Unified Communications Manager performs the following primary functions: * Call processing

* Signaling and device control
* Dial plan administration
* Phone feature administration
* Directory services
* Operations, administration, maintenance, and provisioning (OAM&P) * Programming interface to external voice-processing applications such as Cisco IP Communicator, Cisco Unified IP Interactive Voice Response (IP IVR), and Cisco Unified Communications Manager Attendant Console

Key Features and Benefits
The Cisco Unified Communications Manager system includes a suite of integrated voice applications that perform voice-conferencing and manual attendant console functions. This suite of voice applications means that no need exists for special-purpose voice-processing hardware. Supplementary and enhanced services such as hold, transfer, forward, conference, multiple line appearances, automatic route selection, speed dial, last-number redial, and other features extend to IP phones and gateways. Because Cisco Unified Communications Manager is a software application, enhancing its capabilities in production...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Essay on cisco
  • Unified Communication Essay
  • Communication For Managers Essay
  • Communication Essay
  • communication Essay
  • communication Essay
  • communication Essay
  • Communication Essay

Become a StudyMode Member

Sign Up - It's Free