Southwest Airlines

Topics: Decision making, Management, Planning Pages: 3 (775 words) Published: August 11, 2009
Tommy Johnson

Chapter 13 is titled “Scheduling Operations” and it is mainly about scheduling decisions for batch operations and how they deal with the allocation of scarce resources to jobs, activities, tasks, or customers. “Scheduling results in a time-phased plan, or schedule, of activities. The schedule indicates what is to be done, when, by whom, and with what equipment. Scheduling should be clearly differentiated from aggregate planning” (Schroeder, pg. 293).

Chapter 14 is titled “Project Planning and Scheduling” and it is mainly about the planning and scheduling of projects with the unique, one-time production activity. There were three main objectives that were described in this chapter and there were time, cost, and performance. These objectives are conflicting, trade-offs among them must constantly be made in the course of managing projects. They also go through three phases: planning, scheduling, and control. This planning phase organizes and establishes the objectives for the project.

1. What types of scheduling decisions is management likely to encounter in the following operations? Describe the scheduling decisions in terms of types of resources to be scheduled and the associated customers or jobs scheduled: a. Hospital – Making scheduling decisions is one of the most important factors in the decision making process of hospital management. The Healthcare industry has faced many issues over the years, but they have worked hard to create better scheduling and make better decisions. They need scheduling decisions for the employees, personnel, reduction of cost and medical errors, and patient services. I think the main resources of Hospital management are the Doctors and Nursing staffs. How many hours these Doctors and Nurses’ work determines the quality of medical care? “Variable staffing and shift scheduling policies are the main scheduling decisions taken by the hospital management’ (Maenhout and Vanhoucke, 2008). The...

References: Maenhout, B. and Vanhoucke, M. (2008). Integrating the Nurse Staffing Decisions and the Shift Scheduling Decisions. Retrieved July 26, 2009, from
Schroeder, R.G. (2008). Operations Management: Contemporary Concepts and Cases, Fourth Edition. New York, NY. McGraw-Hill Irwin Companies Incorporated.
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