Saving the world: Part 2
Symantec, one of the world’s leading network security software company is facing many managerial obstacles In today’s global market place, where customer expectation and continuously emerging global competitors have drastically shorted the product lifecycle. Symantec is facing over 20,000 virus samples each month, not all of which are unique, stand-alone viruses. On top of that, dealing with this critical and time sensitive challenges, requires exceptional talented employee’s that is Symantec’s divers response team spread out in outsourced groups all over the world. Managers for a company such as Symantec needs to keep the professionals excited about work, even though it is a routine, standardized and chaotic environment they work within. To manage this, they need to use their technical, human and conceptual skills. Conceptual skill is the availability to visualize the organization as a whole. Symantec is spread out throughout the whole world, so the managers need to keep track of different time zones so that they have people working 24/7 in case unpredictable viruses would show up. Symantec, as said before, is one of the world’s leading network security company and it is hard for the managers to motivate each employee, and make them feel special. That is where the human relation skills is necessary from the managers within the company. Since new viruses are popping up randomly without preparation, the managers should let the professional employee’s try to work as self-independent as possible, so that they don’t have any guide lines to keep track of since all virus cases are different. In addition, the managers need technical skills. They need to be educated with the equipment that is being used within the company, so when distractions or problems show up, they are prepared and experienced with it, and can deal with it fast so not valuable time goes to waste.
The operation manager Patrick Fitzgerald needs to play...
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