Research Paper (Chapter 1)

Chapter 1
INTRODUCTION

Technology made a huge impact on the changing world generation. The rise of this technology gave an easy and hassle free work between and among humans. The investors develop these technologies to serve people. The technology can perform tasks that make the work easy with a little time consumed. Because of these technologies, some companies and establishments are using machines while others are still working manually. As the technologies grow, gadgets became popular. Cellphone technologies are the gadgets that dominated the 21st century to help people communicate. This technology is rapidly growing and so are the mobile users. Mobile phones or cellphones are one of greatest inventions by human. It changed the way people communicate and express their selves. Back then, people are just using cellphones for communications. Now it is an all-in-one device that plays a role in wireless communication. Year after year, most cellphone users in the Philippines carry their phones with them every day. Also, they used their phones to exchange SMS messages more frequently than any other people in the world. Thus, the Philippines was named as the Home for the Top SMS Senders in the World.

Project Context

The Amandari Cove is one of the resorts that serve rooms, cottages, conference hall and dining area reservations. It is a new establishment and they still don’t have computerized system for reservation which can be useful for business purposes. That is why the researcher decided to make this study. This will show that using the manual reservation have more disadvantages than advantages. In using manual reservation, the personnel can get a fast response and can hear the caller’s voice. But it slows the process of reservation and has a low in security. When searching and retrieving records, it may be difficult or hard to find. There might also have a possibility that the records will get lost or a possibility of duplication. The records made for reservation results to paper works that needs a lot of space. Thus, making the work area small and the personnel may find it difficult to move. The disadvantages can be encountered when using manual reservation and this will lead to problems. In addition to these, there is also a problem on how to help the establishment and the personnel to have an accurate service and to monitor the customer’s records. With the hi-tech society, the computers and mobile phones can transform the manual systems. One of the solutions to the problems can be solved with a system that can process fast reservation; can give high security to prevent frauds; the customer can make a reservation anytime, anywhere; can prevent double booking; and can save time and money.

Purpose and Description

The proposed system is intended to change the manual reservation of Amandari Cove to an SMS Based Reservation System. This system can help the establishment and its personnel in making their work fast when it comes to booking. And also, the system can help the customer in making a reservation in minutes. When the customer sends the code of reservation, there will be an SMS alert for reservation on the system. The personnel will check if the requested reservation is available, then informs and confirms the customer about the reservation. The system will save the reservation made for assurance that the certain customer made the reservation and for the compilation to the reservation list. If the customer hasn’t made it to the day they scheduled the reservation, the reservation made will not be effective anymore. They can reschedule their reservation, but they should do this before the date they scheduled on using it. The payment for the reservation will be done in person and on the day the customer scheduled the reservation.
Objectives

The objectives of this study are to: 1. send confirmation to customers through SMS 2. record and compile reservation lists 3. receive SMS alert for reservation.

Scope and Limitation

This study will be conducted only at Amandari Cove. The respondents of the study will be the customers that make reservations at Amandari Cove. The scope of the system is to receive an SMS message of reservation from the customers, to send a message of confirmation and the customers can reschedule the previous schedule they made. The system is only limited to the reservation of rooms, cottages, conference hall and dining area. In the system’s limitation, the message of confirmation will be sent to the mobile phone of the customers within 24 hours.