Recognise the Effect of Barriers and Influences on Communication
Recognise the effect of barriers and influences on communication
Communication can be blocked if individual differences are not understood. There are 3 ways in which this happens; a person can not see, hear or receive the message, a person can not make sense of the message, a person misunderstands the message (Core Themes in Health and Social Care, page 6, Beryl Stretch). These can all make communication ineffective and often impossible but can all be overcome with a different method or communication aids. ‘A barrier gesture is any action, behaviour or physical arrangement (such as room layout) that discourages the other person from feeling comfortable, thereby reducing their ability to communicate positively and effectively’ (Communication Skills for Health and Social Care, Bernard Moss, page 41). The main barriers to communication are environmental, social, inappropriate language and behaviour.
Poor environment can cause barriers to communication and cause many issues when trying to speak to someone. Insufficient seating can be a problem if a care worker needed to sit down with a service user face to face. The issue may be that there may not be enough chairs, they might be positioned wrong and there is no room to move them or having to sit side by side. This can be overcome by relocating to a different room with adequate seating arrangements, checking the room situation beforehand and if there isn’t another room, rearranging to speak at a later time or date. The care worker may need to think carefully about furniture arrangement and spaces where they will meet with the service user. The room layout can give off a certain vibe and the care worker must ensure that the vibe is welcoming and open but that also holds boundaries for behaviour; it must be reinforced that some behaviour is unacceptable and may put the service user and others around them at risk.
Background noise in and around the room can disrupt the flow of conversation; the service user may find it
Communication can be blocked if individual differences are not understood. There are 3 ways in which this happens; a person can not see, hear or receive the message, a person can not make sense of the message, a person misunderstands the message (Core Themes in Health and Social Care, page 6, Beryl Stretch). These can all make communication ineffective and often impossible but can all be overcome with a different method or communication aids. ‘A barrier gesture is any action, behaviour or physical arrangement (such as room layout) that discourages the other person from feeling comfortable, thereby reducing their ability to communicate positively and effectively’ (Communication Skills for Health and Social Care, Bernard Moss, page 41). The main barriers to communication are environmental, social, inappropriate language and behaviour.
Poor environment can cause barriers to communication and cause many issues when trying to speak to someone. Insufficient seating can be a problem if a care worker needed to sit down with a service user face to face. The issue may be that there may not be enough chairs, they might be positioned wrong and there is no room to move them or having to sit side by side. This can be overcome by relocating to a different room with adequate seating arrangements, checking the room situation beforehand and if there isn’t another room, rearranging to speak at a later time or date. The care worker may need to think carefully about furniture arrangement and spaces where they will meet with the service user. The room layout can give off a certain vibe and the care worker must ensure that the vibe is welcoming and open but that also holds boundaries for behaviour; it must be reinforced that some behaviour is unacceptable and may put the service user and others around them at risk.
Background noise in and around the room can disrupt the flow of conversation; the service user may find it