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Questionnaire on Banks

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Questionnaire on Banks
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QUESTIONNAIRE
“Comparative Study on public and private sector banks”

Dear customer,
We are the students of C.T.I.E.M.T. Shahpur, Jalandhar. We are undergoing the project entitled named “Comparative Study on public and Private sector banks” So by filling this questionnaire please helps us in completing our project.

Q1. Which Sector bank do you have your account?

Public ( Private ( Both (

Q2. In which bank do you have your Account? 1. 2. 3. 4.

Q3. Which type of account do you have in the bank?

Saving ( Current (

Demat ( F.D (

Salary (

Q4 In Case you have yours Account in more than one a Bank which one is your most preferred bank (Give only one bank)

Q5. Rank the selection criteria for opening account with bank?

Brand Image ( Services ( Location ( Charges (

Q6. Kindly rank the reasons for yours preference in this particular bank?

Quick and fast services ( Location (

Friendly Behavior ( Reliability (

Q7. Which facilities are you availing at your bank?

Atm/Debit card ( Credit card (

Insurance ( Mobile Banking (

Q8.How often do you use debit card to shop?

Occasionally ( Never (

Q9. How much Satisfied are you with your bank’s overall performance ?

Excellent ( Very Good (

Good (
Q10. Any Specific services you expect from your bank ?

Q11.If an option is given to you, would you like to shift from the present

Bank?

Yes ( No (

Q12. Do you face any problem regarding the services provided by your preferred
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