Quality Gurus

Powerful Essays
Topics:
COMPARING THREE QUALITY MANAGEMENT GURUS

W. Edwards Deming
Joseph M. Juran
Philip B. Crosby

Prepared by: Abdelatif Hegazy Director Quality TECOM Investments

Tel: +971 4 3913239 Fax: +971 4 3918777 Mobile: +971 50 4670973

A member of DUBAI HOLDING www.dubaiholding.com

FOREWORD

Many organizations worldwide are focusing today on quality to restore their competitive edge. We know now that an emphasis on quality improves overall productivity and reduces costs.

Business people used to think just the opposite; that quality costs and that they have to create products of high quality. As a result organizations emphasized productivity at the expense of quality and began to lose many of customers as competition increased.

After World War II, many quality experts to slowly cause a “Paradigm Shift” to everybody in the global marketplace introduced some revolutionary ideas to the world. To name but few, W. Edwards Deming, Philip B. Crosby and Joseph M. Juran.

OBJECTIVE

To cover the background and ideology of the 3 Quality Gurus (Deming, Juran & Crosby) who contributed to the Quality Science and undertakes some aspects of their methodologies in order to highlight the commonality and differences between the 3 approaches.

SCOPE

The reports will include the following:

1. Research Methodology
2. Introduction
3. 3 Experts on Quality
4. Gurus define Quality
5. Gurus Basic Principle
6. The three approaches: Commonality & Differences
7. Summary
8. Conclusion
9. References

1. RESEARCH METHODOLOGY

Due to the tremendous information regarding the three Quality Gurus in addition to the diversity of books that tackles the Gurus’ methodology and achievements, this report is based on an integrated approach in research. The utilised tools and techniques encompass qualitative and quantitative approaches.

2. INTRODUCTION



References: Definitions extracted from his writings (Lowe & Mazzeo, 1986, Out of the Crisis) reflect this emphasis on quantitative methods, the application of which results in products having: A The difficulty in defining quality is to translate future needs of the user into measurable characteristics, so that a product can be designed and turned out to give satisfaction at a price that the user will pay (Deming, 1986, p. 169). CROSBY To Crosby, quality means conformance to requirements (Crosby, 1979). A. System of Profound Knowledge Deming states: “Without profound knowledge, management action can cause ruination (Deming, 1989, revised 1991) A system is a series of functions or activities within an organization that work together for the aim of the organization (Deming, 1989, revised 1991).

You May Also Find These Documents Helpful

  • Powerful Essays

    Quality Gurus

    • 2243 Words
    • 9 Pages

    have been responsible for the quality movement with the leading contributors W. Edwards Deming, Joseph M. Juran, and Philip B. Crosby. Compare and Contrast the three primary quality gurus and select one of these leaders and describe why you feel his work has definitely contributed to project quality management. Build on the items presented in the textbook in terms of their contributions and the comparison of the expert 's work. Discuss the highlights of the quality Guru 's contribution. Note what…

    • 2243 Words
    • 9 Pages
    Powerful Essays
  • Better Essays

    The Quality Gurus

    • 1989 Words
    • 8 Pages

    The Quality Gurus The six Quality Gurus I have chosen to write about are Dr. Joseph Juran, Dr. W. Edwards Deming, Philip Crosby, Dr. Shigeo Shingo, Dr. Genichi Taguchi and Dr. Kaora Ishikawa. All of these people have made significant contributions to improving businesses, healthcare organizations, governments and countless other organizations. A guru is a good, wise person and a teacher above all else. This is coupled with these people with an approach to quality in business and life that has made…

    • 1989 Words
    • 8 Pages
    Better Essays
  • Good Essays

    quality gurus

    • 673 Words
    • 3 Pages

    wide quality operations. Deming-Trained under Walter A Shewhart (father of SPC). Developed sampling techniques for the Bureau of Census. Became a key adviser to Japan in 1946. Juran-Trained under Walter A Shewhart (father of SPC). Became a key adviser to Japan in 1954. Joiner-Trained under W Edward Deming. Created consulting firm, Joiner Associates. Conway-Elected CEO of Nashua Corp 1979. First US Executive to hire Dr. Deming as a consultant in 1979. Formed consulting firm, Conway Quality, Inc…

    • 673 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    QUALITY MANAGEMENT & QUALITY GURUS The concept of “quality” has evolved to mean far more than the integrity of a manufactured product. Quality now represents a philosophy, a system of methodologies and practices, and an ongoing commitment to business excellence that encompasses all issues and engages all individuals within an organization. Total quality management (TQM) - is an approach to serving customers that involves totally reengineering processes and systems to improve products and services…

    • 1944 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    Modern day Quality Assurance in an organization is focused on Total quality approach which is the result of the evolution of contributions of certain pioneers of Quality and Quality thoughts i.e. the Quality experts /gurus (Smith, 2009; Sallis, 2002). These include: Edwards Deming, Frederick Winslow Taylor, Walter Shewart, Joseph Juran, Genichi Taguchi, Admiral Hyman Rickover, Philip Crosby, Kaoru Ishikawa, Armand V. Feigenbaum, among others (Sallis, 2002; Smith, 2009; Suarez, 1992). The Total…

    • 2564 Words
    • 11 Pages
    Powerful Essays
  • Powerful Essays

    TQM gurus contributions

    • 3783 Words
    • 15 Pages

    ASSIGNMENT: Total Quality Management NAME: Ijaz Ahmad (02) Program: Master in HRM Semester: 4TH Submitted to: Miss. Aqsa Saddiq Date of submission: 11 September, 2014 Assignment topic: the contribution of management Gurus to . Total Quality Management The contributions of management gurus to total Quality management Table of contents…

    • 3783 Words
    • 15 Pages
    Powerful Essays
  • Satisfactory Essays

    Ten Gurus of Sikhs

    • 4217 Words
    • 17 Pages

    Guru Nanak Dev Guru Nanak Dev (1469' 1538), founder of Sikhism, was born to Kalu Mehta and Mata Tripta, wherein the Bedi Khatri clan of a Hindu family in the village of Talwandi, now called Nankana Sahib, near Lahore.[1] His father, a Hindu named Mehta Kalu, was a Patwari, an accountant of land revenue in the government. Nanak's mother was Mata Tripta, and he had one older sister, Bibi Nanki. From an early age Guru Nanak seemed to have acquired a questioning and enquiring mind and refused as a…

    • 4217 Words
    • 17 Pages
    Satisfactory Essays
  • Better Essays

    Comparison of the three quality gurus: Philip Crosby, W. Edwards Deming and Joseph Juran Deming believed that organisations could increase quality and reduce costs by having continuous process improvement and by viewing manufacturing as a system, not as bits and pieces. Juran applied the Pareto principle to quality issues (80% of the problems are caused by 20% of the causes) and also developed Juran’s Trilogy which includes: quality planning, quality control, and quality improvement. Crosby’s solution…

    • 1225 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    ASSIGNMENT TOPIC 2: MANAGEMENT GURUS 1. Frederick Winslow Taylor: (1856-1915) Frederick Winslow Taylor was an American industrial engineer, who originated scientific management in business. He was born in Germantown (now part of Philadelphia), Pennsylvania. In 1878, he began working at the Midvale Steel Company. He became foreman of the steel plant and applied himself to studies in the measurement of industrial productivity. Taylor developed detailed systems intended to gain maximum efficiency…

    • 2502 Words
    • 11 Pages
    Powerful Essays
  • Good Essays

    Quality

    • 1263 Words
    • 6 Pages

    quality management history, gurus, TQM theories, process improvement, and organizational 'excellence' The history of quality management, from mere 'inspection' to Total Quality Management, and its modern 'branded interpretations such as 'Six Sigma', has led to the development of essential processes, ideas, theories and tools that are central to organizational development, change management, and the performance improvements that are generally desired for individuals, teams and organizations. These…

    • 1263 Words
    • 6 Pages
    Good Essays