Preview

TQM

Satisfactory Essays
Open Document
Open Document
1733 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
TQM
Quality Management, 6th ed.
Goetsch and Davis

1

© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

Quality Management for Organizational
Excellence
Lecture/Presentation Notes
By:
Dr. David L. Goetsch and Stanley Davis
Based on the book
Quality Management for Organizational Excellence
(Sixth Edition)

Quality Management, 6th ed.
Goetsch and Davis

2

© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

MAJOR TOPICS
What is Quality?
The Total Quality Approach Defined
Two Views of Quality
Key Elements of Total Quality
Total Quality Pioneers
Keys to Total Quality Success

Quality Management, 6th ed.
Goetsch and Davis

The Future of Quality Management in 21st
Century
3

© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

Quality
Fred smith: performance to the standard expected by the customer

Boeing:providing our customer with product and service that consistently meet thier needs and expectations

The US department of defense :doning the right thing right the first time
,always striving for improvment ,and always satisfaying the customer.
Robbins et al., Fundamentals of Management, 4th Canadian Edition
©2005 Pearson Education Canada, Inc.

Quality is a dynamic state associated with product , services
,people, processses, and environments that meet Customer needs and expectations and help produce superior value Quality Management, 6th ed.
Goetsch and Davis

5

© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

1

• Quality appllies to products, services,people, processses, and environments. 2

• Quality is an ever changing state.

3

• Quality must give superior value to the customer (superior value has 3 elements: superior Quality , superior cost, superior service) Quality Management, 6th ed.
Goetsch and Davis

6

© 2010 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.

The Total Quality
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Better Essays

    JudyDowling Unit4CaseStudy1 Assignment
    • 1206 Words
    • 4 Pages

    JudyDowling Unit4CaseStudy1 Assignment

    Russell, R., & Taylor, B. (2013). Quality Management. In Operations and supply chain management (Eighth Ed.). VA: John Wiley and Sons.…

    • 1206 Words
    • 4 Pages
    Better Essays
    Read More
  • Powerful Essays

    Virginia Mason Medical Center and the Toyota Production System
    • 2463 Words
    • 8 Pages

    Virginia Mason Medical Center and the Toyota Production System

    5. Hackman, J. and Wageman, R. 1995. Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40: 309-342.…

    • 2463 Words
    • 8 Pages
    Powerful Essays
    Read More
  • Good Essays

    Week 3 article Summary
    • 845 Words
    • 3 Pages

    Week 3 article Summary

    Quality management has been and is considered to be one of the major drivers of performance drivers in organizations. There have been many studies done to explore quality management and their relationship with performance. The purpose of these studies were to help managers and organizations implement effective quality management. Although there are contributing factors to quality management no single factor contributes to effective quality management. Also none of these contributing factors will improve or is guaranteed to improve performance in the organization.…

    • 845 Words
    • 3 Pages
    Good Essays
    Read More
  • Better Essays

    Healht Organization Case Study
    • 1247 Words
    • 5 Pages

    Healht Organization Case Study

    References: Goetsch, D.L. & Davis, S.B. (2010). Quality management for organization excellence. Introduction to total quality (6th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.…

    • 1247 Words
    • 5 Pages
    Better Essays
    Read More
  • Better Essays

    Strategic Plan Quality Analysis Paper
    • 1287 Words
    • 6 Pages

    Strategic Plan Quality Analysis Paper

    Kujala, J., & Lillrank, P. (2004). Total quality management as a cultural phenomenon. The Quality Management Journal, 11(4), 43-55.…

    • 1287 Words
    • 6 Pages
    Better Essays
    Read More
  • Good Essays

    Quality Management
    • 1536 Words
    • 7 Pages

    Quality Management

    After analyzing your data, you are now prepared to present your findings to the company CEO. Discuss ten quality management improvement initiatives you would recommend, including quality tools to improve company poor performance.…

    • 1536 Words
    • 7 Pages
    Good Essays
    Read More
  • Powerful Essays

    Buiness Processes
    • 2502 Words
    • 11 Pages

    Buiness Processes

    Weight Watchers - a simple, new approach to weight loss. Weight Watchers has helped millions of people around the world to lose weight by using a healthy and rewarding system (WWI, 2013). This company was founded by Jean Nidetch in 1963, and today the company operates in 30 different countries (Nordqvist, 2009). There is a whole world of temptations out there and Weight Watchers makes it possible for anyone to be able to control that desire to eat anything you want and keep the pounds off. They use multiple systems and techniques such as meetings, a points plan, the three step approach, and the weight loss tool kit to keep the person dieting focused toward their personal, realistic goal (WWI, 2013).…

    • 2502 Words
    • 11 Pages
    Powerful Essays
    Read More
  • Satisfactory Essays

    Ethics Paper Wk.2
    • 673 Words
    • 3 Pages

    Ethics Paper Wk.2

    References: Davis, Stanley B., Goetsch, David L. (2010). Quality Management for Organizational Excellence (6th ed.) Pearson, NJ: Prentice Hall, Retrieved from: https://ecampus.phoenix.edu/classroom/ic/classroom.aspx…

    • 673 Words
    • 3 Pages
    Satisfactory Essays
    Read More
  • Powerful Essays

    Introduction to Quality Management Systems
    • 1879 Words
    • 8 Pages

    Introduction to Quality Management Systems

    Companies and Management professionals now know that quality needs to be built into every level of a company, and it needs to be a part of everything the organization does. From answering the phone to assembling products and serving the end customer, quality is vital for the success of organizations.…

    • 1879 Words
    • 8 Pages
    Powerful Essays
    Read More
  • Satisfactory Essays

    Cignet Gone Wrong
    • 522 Words
    • 3 Pages

    Cignet Gone Wrong

    References: Davis, S. & Goetsch, D. (2010). Quality Management for Excellence: Introduction to Total Quality. Upper Saddle River. NJ: Prentice Hall…

    • 522 Words
    • 3 Pages
    Satisfactory Essays
    Read More
  • Better Essays

    Quality Improvement Implementation
    • 2057 Words
    • 9 Pages

    Quality Improvement Implementation

    References: Burrill, C. W., & Ledolter, J. (1999). Achieveing Quality Through Continual Improvement. [University of Phoenix Custom Edition e-text]. New York: John Wiley & Sons, Inc. Retrieved December 16, 2005, from University of Phoenix, Resource, MGT449 – Quality Management and Business Planning Web site: https://ecampus.phoenix.edu/secure/resource/resource.asp.…

    • 2057 Words
    • 9 Pages
    Better Essays
    Read More
  • Powerful Essays

    Tqm 5 Performance Objectives
    • 2144 Words
    • 9 Pages

    Tqm 5 Performance Objectives

    Q a) Explain the 5 performance objectives. Discuss these with the help of a real life example of a process involving products & services, and analyze how the process can be improved upon?…

    • 2144 Words
    • 9 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    Quality Management
    • 2184 Words
    • 7 Pages

    Quality Management

    Explain the purpose of a Pareto Chart. Give an example of when one would be used.…

    • 2184 Words
    • 7 Pages
    Powerful Essays
    Read More
  • Satisfactory Essays

    Quality Management
    • 5344 Words
    • 21 Pages

    Quality Management

    If an LP model has more than one optimal solution it has an infinite number of alternate optimal solutions. In Figure 2.8, the two extreme points at (122, 78) and (174, 0) are alternate optimal solutions, but there are an infinite number of alternate optimal solutions along the edge connecting these extreme points. This is true of all LP models with alternate optimal solutions. 2.…

    • 5344 Words
    • 21 Pages
    Satisfactory Essays
    Read More
  • Powerful Essays

    Tqm Case Study of M&M
    • 1333 Words
    • 6 Pages

    Tqm Case Study of M&M

    It is 7:00 a.m. and the siren sounds high at Kandivli (asuburb of North Mumbai) plant of Mahindra & Mahindra’s (M&M) Tractor division, signaling the starting time of the morning shift. Hardly any workers have turned up. Reporting late on duty is a norm for the workers here. Seldom does the morning shift start before 7:30a.m. During the day shift, it was an ominous scene to find workers stretching out under the trees and relaxing during the working hours. The union leaders hung around the factory without doing any work at all. A few days back, the workers in the night shift had beaten up a milkman for creating a lot of noise in the wee hours of the morning and thus, disturbing their sleep during their working hours. Things were worse at the other plant of M&M in Nagpur. But this was all in the 1980s. M&M has come a long way since then – it has worn the most coveted Deming prize for quality, and started a farming equipment assembling plant in the USA. After the huge success there, the company opened a second assembly plant and a distribution centre in Georgia. Now, the company is in the process of establishing assembling units in Canada to locally produce and market a range of low horsepower cab tractors with features such as AC heater (keeping in view the cold weather conditions for the farmers there), personal stereo, and even a sun roof. It has also acquired jiangling Tractors in China, which it would use to develop low cost products suited to plough deeper into the US farm equipment market. Now, the fourth-largest tractor company n the world, M&M has four tractor plants in India (Mumbai, Nagpur, Rudrapur in Uttranchal, and Jaipur). It has been maintaining its market leadership for the past two decades. During the late 1980s, the company tried to apply TQM concepts such as quality circles without getting any success. M&M was the market leader in the tractors segment at that time, but in view of the looming multinational…

    • 1333 Words
    • 6 Pages
    Powerful Essays
    Read More

Related Topics