Patient Identity Management Case Study
Introduction
Patient Identity Management, privacy, and language access policies are responsible for accurate identification of patients, proper administration of medicines, and aid in the scientific analysis of patient information (Hosek & Straus, 2013). In recent past, healthcare providers have neglected these policies causing a myriad of issues and fraud in the healthcare sector. The scenario below analyses the possible outcomes as a result of negligence, errors arising due to the PMI infrastructure, misconduct of medical staff, and communication issues.
Background information
This section reviews the errors and outcomes as a result of neglecting patient identity management and language access policies. Studies undertaken have exposed malpractices …show more content…
Purity and James (from South America) are over 70 years of age and are currently staying with their grandchild (Hillary) in the US. Hillary’s parents have travelled abroad for work for a period not less than one week. On the second evening after school, Hillary joins his friends in the neighborhood to play. He is accidentally knocked down and his grandparents rush him to the nearest urgent care facility. At the hospital, Hillary can barely express his miseries and the grandparents only have a basic understanding of the English language. Hillary complains about pain in Spanish while he cannot specify where the exact pain is. The registration process comes to a halt as grandparents cannot provide the child’s social security number. Needless to say, the hospital lacks an individual who can offer translation services. To save the child’s troubles, the hospital carries out a quick check of the child’s name to match it with his location. After a few searches and while the child is being attended to, it emerges that within Hillary’s location, there are over 10 children of Spanish origin with matching names. Meantime, the grandparents cannot communicate effectively with the hospital clinicians (Just Associates, …show more content…
For instance, a foreign patient who may not speak the local language may present a complaint such as, “I’ve been feeling pain in my right elbow” or “my right arm hurts.” While the hospital may lack an interpreter, this could be a major cause of misdiagnosis hence result in the poor provision of care. To avoid the occurrence of such errors, the clinician should use open-ended questions to fully question and interpret complaints from the patient.
Lack of language interpreters in healthcare facilities that are frequented by foreign-language speaking patients can cause serious problems. In accordance with the Laws regarding language access in health care settings, it is a federal requirement that hospitals utilize the services of qualified interpreters. Modern urgent care facilities should have personnel able to communicate effectively within the range of available languages in the location (Sabriya ,
Patient Identity Management, privacy, and language access policies are responsible for accurate identification of patients, proper administration of medicines, and aid in the scientific analysis of patient information (Hosek & Straus, 2013). In recent past, healthcare providers have neglected these policies causing a myriad of issues and fraud in the healthcare sector. The scenario below analyses the possible outcomes as a result of negligence, errors arising due to the PMI infrastructure, misconduct of medical staff, and communication issues.
Background information
This section reviews the errors and outcomes as a result of neglecting patient identity management and language access policies. Studies undertaken have exposed malpractices …show more content…
Purity and James (from South America) are over 70 years of age and are currently staying with their grandchild (Hillary) in the US. Hillary’s parents have travelled abroad for work for a period not less than one week. On the second evening after school, Hillary joins his friends in the neighborhood to play. He is accidentally knocked down and his grandparents rush him to the nearest urgent care facility. At the hospital, Hillary can barely express his miseries and the grandparents only have a basic understanding of the English language. Hillary complains about pain in Spanish while he cannot specify where the exact pain is. The registration process comes to a halt as grandparents cannot provide the child’s social security number. Needless to say, the hospital lacks an individual who can offer translation services. To save the child’s troubles, the hospital carries out a quick check of the child’s name to match it with his location. After a few searches and while the child is being attended to, it emerges that within Hillary’s location, there are over 10 children of Spanish origin with matching names. Meantime, the grandparents cannot communicate effectively with the hospital clinicians (Just Associates, …show more content…
For instance, a foreign patient who may not speak the local language may present a complaint such as, “I’ve been feeling pain in my right elbow” or “my right arm hurts.” While the hospital may lack an interpreter, this could be a major cause of misdiagnosis hence result in the poor provision of care. To avoid the occurrence of such errors, the clinician should use open-ended questions to fully question and interpret complaints from the patient.
Lack of language interpreters in healthcare facilities that are frequented by foreign-language speaking patients can cause serious problems. In accordance with the Laws regarding language access in health care settings, it is a federal requirement that hospitals utilize the services of qualified interpreters. Modern urgent care facilities should have personnel able to communicate effectively within the range of available languages in the location (Sabriya ,