Operation Improvement Plan
Operations Improvement Plan
XXXXXXX
MBA6022
Strategic Operations Management
Address: XXXXXXXXXXXXx
E-mail: xxxxx
Instructor: Dr. Zhimin Huang
Abstract
This operation improvement plan is to help improve the internal communication process at Toyota between their employees and management. There has been a loss of ideas and knowledge, which is a complete violation of their founding principles defined in the Toyota Way. With the suggested recommendations, Toyota can once again reclaim its dominance in the world automobile market while at the same time improving their operational efficiency and quality.
Table of Contents
Title Page 1
Abstract 2
Table of Contents 3
Executive Summary 4
Toyota Overview 5
Toyota’s Key Challenges 5
Cost-Benefits Summary 7
Analysis of Data and Findings 8
Summary of Recommendations 11
Conclusion 11
References 13
Appendix A 14
Appendix B 15
Appendix C 16
Appendix D 17
Appendix E 18
Appendix F 19
Executive Summary
The Toyota Motor Corporation has experienced numerous setbacks the past decade including lawsuits, damaged corporate reputation and eroding consumer confidence. Although many different processes can be to blame for this, ultimately it is Toyota’s upper management that has to be held accountable for the decisions made. One of the contributing factors to these poor decisions is the breakdown in the concept of continuous improvement due ideas and knowledge shared by employees not being embraced by management. This is a violation of the Toyota Way and Toyota needs to return to their roots. Data around Toyota’s employees has been collected to support the fact that internally Toyota treats its employees’ average compared to other global companies. Employees cited poor leadership and lack of direction as major complaints. External to
XXXXXXX
MBA6022
Strategic Operations Management
Address: XXXXXXXXXXXXx
E-mail: xxxxx
Instructor: Dr. Zhimin Huang
Abstract
This operation improvement plan is to help improve the internal communication process at Toyota between their employees and management. There has been a loss of ideas and knowledge, which is a complete violation of their founding principles defined in the Toyota Way. With the suggested recommendations, Toyota can once again reclaim its dominance in the world automobile market while at the same time improving their operational efficiency and quality.
Table of Contents
Title Page 1
Abstract 2
Table of Contents 3
Executive Summary 4
Toyota Overview 5
Toyota’s Key Challenges 5
Cost-Benefits Summary 7
Analysis of Data and Findings 8
Summary of Recommendations 11
Conclusion 11
References 13
Appendix A 14
Appendix B 15
Appendix C 16
Appendix D 17
Appendix E 18
Appendix F 19
Executive Summary
The Toyota Motor Corporation has experienced numerous setbacks the past decade including lawsuits, damaged corporate reputation and eroding consumer confidence. Although many different processes can be to blame for this, ultimately it is Toyota’s upper management that has to be held accountable for the decisions made. One of the contributing factors to these poor decisions is the breakdown in the concept of continuous improvement due ideas and knowledge shared by employees not being embraced by management. This is a violation of the Toyota Way and Toyota needs to return to their roots. Data around Toyota’s employees has been collected to support the fact that internally Toyota treats its employees’ average compared to other global companies. Employees cited poor leadership and lack of direction as major complaints. External to
References: Cole, R. E. (2011). What really happened to Toyota? MIT Sloan Management Review, 52(4), 29-35. Deming. (1987). Transformation of today’s management. Leadership Excellence, 4(12), 8. GlassDoor. (2010). Toyota Reviews. GlassDoor. Retrieved May 15, 2012 from http://www.glassdoor.com/Reviews/Toyota-Reviews-E3544.htm Greto, M., Schotter, A., & Teagarden, M Korzeniewski, J. (2010). Consumer Reports may restore Toyota “Recommended” rating next week. Auto Blog: Consumer Reports. Retrieved May 14, 2012 from http://www.autoblog.com/2010/03/01/consumer-reports-may-restore-toyota-recommended-ratin/ KMT NASA. (2008). What is Knowledge Management? NASA. Retrieved from http://www.km.nasa.gov/whatis/index.html Osborn, P QuestionPro.Com. (2012). Survey Template Library: Employee Surveys. Retrieved May 12, 2012 from http://www.questionpro.com/a/showLibrary.do?categoryID=2&mode=1 PHPKB Russell, R.S., & Taylor, B.W. (2011). Operations management: Creating value along the supply chain (7th ed.). Hoboken, NJ: John Wiley & Sons. ISBN: 9780470525906 Yong, R Appendix C High-level Graphical Representation of TPS (Osborn, 2009) KMS (NASA, 2008) [pic]